Job Summary

The Therapy Center Manager is responsible for overseeing the daily operations of the therapy center while managing a full patient caseload. This role ensures compliance with all operational clinical and regulatory policies; oversees financial performance; and leads local sales and marketing efforts to strengthen referral relationships. The position combines hands-on clinical practice with leadership and operational management responsibilities.

Essential Functions Management & Operations

Leadership & Culture

• Create and maintain a workplace environment aligned with organizational values and objectives.

• Support strategic planning and assist in implementing operational initiatives.

Center Management

• Oversee daily operations of one or more therapy centers including caseload management and patient scheduling.

• Ensure efficient workflow and optimal staffing levels to maintain high-quality patient care.

• Recruit hire and onboard clinical staff in collaboration with regional leadership.

• Conduct staff orientation and training to support clinical programs and operational goals.

• Lead monthly staff meetings to resolve operational issues and provide clinical in-services.

Strategic & Financial Oversight

• Assist in developing center budgets and participate in local and regional strategic planning.

• Monitor profitability and interpret financial statements to identify underperforming areas.

• Develop and implement corrective action plans to improve financial and operational performance.

• Approve purchase orders and manage cost controls.

• Prepare and submit capital equipment requests as needed.

Marketing & Referral Development

• Develop and execute center-specific marketing and sales plans aimed at traditional referral sources.

• Strengthen and maintain strong relationships with physicians payors and community partners.

• Support the implementation of clinical specialty programs based on customer needs.

Quality Compliance & Staff Development

• Ensure compliance with all regulatory federal state and local requirements as well as internal clinical and operational policies.

• Conduct routine quality assurance and compliance audits; develop corrective action plans as needed.

• Review outcome measures at least quarterly and implement improvement strategies.

• Serve as a clinical resource and provide professional development opportunities for staff.

• Complete timely and accurate performance reviews for center personnel with emphasis on growth and development.

• Manage employee relations issues fairly and consistently consulting with Human Resources when appropriate.

• Promote positive morale teamwork and recognition of staff success.

Essential Functions Clinical Treatment

• Adhere to the state Physical Therapy Practice Act and all supervision requirements for support personnel.

• Complete all required Medicare OSHA and regulatory training.

• Evaluate treat and direct skilled interventions for patients requiring physical therapy clearly documenting medical necessity.

• Maintain thorough timely and accurate documentation of treatment goals progress and outcomes.

• Communicate effectively and respectfully with patients families physicians colleagues and payors.

• Participate in facility meetings such as utilization review safety and clinical discussions.

• Maintain state licensure continuing education credits and current CPR certification.

Additional Responsibilities

• Serve as a role model and resource for clinical peers.

• Seek opportunities for continuous learning including researching unfamiliar diagnoses and procedures.

• Assist with general center maintenance to ensure a professional and orderly environment.

• Support customer service functions including phone coverage patient registration and scheduling as needed.

• Utilize time efficiently to meet productivity expectations.

• Participate in and deliver clinical in-services.

• Stay informed on developments in physical therapy and overall healthcare trends.

• Perform additional duties or special projects as assigned.

Required Skills & Abilities

• Strong organizational time-management and planning capabilities.

• Exceptional written and verbal communication skills.

• Excellent clinical judgment and ability to assess patient status and safety.

• Strong problem-solving and decision-making abilities with the capacity to create and execute effective action plans.

• Proficiency in Microsoft Office and clinical documentation systems.

• Ability to work cooperatively as a team member.

• Leadership skills to supervise coach and develop assistants and aides.

• Effective clinical reasoning with the ability to prioritize innovate and ensure high-quality outcomes.

Physical Requirements

• Ability to lift up to 50 lbs using proper biomechanical techniques.

• Ability to walk stand bend and reach frequently throughout the workday.

• Adequate visual acuity to assess patients maintain records and perform clinical duties.

• Sufficient hearing and speech to communicate and follow instructions.

• Ability to push wheeled equipment within the facility or community.

• Fine motor skills for documentation patient handling and equipment management.

• Ability to sustain physical activity for extended periods in compliance with labor guidelines.

Required Credentials

• Graduation from a CAPTE-accredited Physical Therapist program (or equivalent education for internationally trained therapists).

• Current state licensure or eligibility for licensure as a Physical Therapist.

• Active CPR certification throughout employment.

• Current tuberculosis (TB) test in accordance with state requirements.