Operations Manager

London - UK

Monthly Salary: £ 45000 - 55000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role: Operations Manager - Candidate Experience

Location: London on-site

Salary: 45000-55000k

Employment Type: Full Time

Hi Im Daryl VP of Supply and Operations at Zen Educate

I have been part of the phenomenal growth we have had at Zen since we launched in 2018 and I am looking for a Senior Manager of Candidate Experience to work closely with me.

The Role

The core purpose of this role is to help safely scale the candidate experience for teachers and teaching assistants on our platform. This is the operational engine that keeps our marketplace trusted

You will oversee two functions:

Candidate HR - this is the Trust and Safety on the marketplace. This team oversees safeguarding investigations and complaints teacher pay and ongoing work to ensure teachers and teaching assistants stay compliant on the Zen marketplace.

Customer Support - this team is the engine that ensures a positive candidate experience.

Why this role exists

Schools in the UK and US spend over 12bn a year on agency staff and 3.6bn of that goes straight into the pockets of recruitment agencies. Thats why weve built an alternative. Zen is an all-in-one digital platform that gives schools full control over how they find vet and manage temporary educators.

Think tech startup but solving a painfully human operational and systemic issue in education staffing. Our platform is built to be scalable and intuitive designed in close collaboration with schools and educators to fit seamlessly into existing school workflows. School leaders can search book and manage staff in real time while gaining full visibility and control over their spend and compliance.

Weve had tremendous success and are currently experiencing a period of exceptional growth. Were looking for a seasoned operator to come in roll-up their sleeves and get their hands dirty working closely with me on the business most important problems.

What were looking for

Youll have a demonstrated record of driving exceptional results in your career. This likely will be in either a high-growth startup a top-tier consultancy or other demanding profession.

Some of the traits that usually correlate with success in this role:

Relentless drive to deliver outcomes

Endless curiosity

You drive clarity from ambiguity

You love finding simple answers to complex problems

Expert level communicator adept at influencing all levels of stakeholders

What youll be doing

In your first 6 months you will own the implementation of best practices to help us scale our customer support operations. Some examples include setting up key operational KPIs and driving this change across candidate acquisition operations and account management teams.

You will also be responsible for scaling our Candidate HR function. Some examples include bringing data and reporting into our day to day operations allowing us to pre-empt problems rather than just react to them.

You will manage a team of 4 to 6 people with a wider team of up to 10 people.

Without over complicating it success is schools and candidates being so delighted with their experience on the Zen app that they refer other schools and candidates to use our platform.

What you might like or dislike

Every place makes tradeoffs based on what they value and where they are in their journey. Heres a list of things you might find useful in figuring out if this is the right role for you. If we end up chatting feel free to dig deeper into any of them.

How we work

Were passionate about the problem were trying to solve. We seek colleagues that share our passion for improving education because frankly its a really hard problem. You have to be equally interested in what we do as a company as you are in the specific role.

Growth & Progression

Youll be a senior member of the supply and operations team with the opportunity to work with senior stakeholders across the business. However the path is not fixed. The combination of business need and your ability to step into it will drive whats next for you.

Compensation

Fair but not flashy. Were still an early stage company so cant beat out companies with deep pockets (yet). Youre here because you understand its about the long term both in what you can learn and the slope of your pay progression here when you take on more and more. We reward exceptional performance.

Interested Lets go!

If youve made it this far and youre excited then hit apply. If the timing isnt right or youre not sure its a right fit reach out anyway. Were always open to talking to those who believe in our mission.

Lets build something that actually matters.

Required Experience:

Manager

Role: Operations Manager - Candidate ExperienceLocation: London on-siteSalary: 45000-55000kEmployment Type: Full TimeHi Im Daryl VP of Supply and Operations at Zen EducateI have been part of the phenomenal growth we have had at Zen since we launched in 2018 and I am looking for a Senior Manager of C...