Development Services Technician I

City of Franklin

Starting Salary Range:$26.39- $28.72/Hourly

Please click the link below for Benefits Information:

City of Franklin 2025-2026 Benefits Guide

I. Purpose of Job

Under direction the purpose of this position is to coordinate the Citys permitting and plan review activities of the Building and Neighborhood Services Department. Responsibilities include the routing and tracking of building permit applications and construction documents in accordance with departmental rules and regulations. Performs a variety of related administrative tasks verifies contractor credentials calculates fees and is the primary point of contact for customers and staff regarding the status of permit applications and scheduling inspections. This position also collects payments for all permits and performs specific functions requiring specialized knowledge of development processes and applies acute attention to detail in all processing tasks. Maintains active and finalized files for permits reports and receipts; prepares such for storage. Executes special projects and performs related work as assigned by the Building and Neighborhood Services Department Director or their designee.

II. Essential Job Duties

A. Administers permitting process

• Coordinates the permit application/plans review process for Building Codes Civil and Sanitary Engineering with appropriate employees as it pertains to meeting prescribed deadlines.
• Receive and process license applications and fees for contractors. Verifies contractors and sub-contractors for current licensure; verifies licensing is consistent with requested work permit; verifies zoning is consistent with requested work permit; verifies proper Certificate of Insurance and issues permits if materials are in order and all other requirements have been satisfied.
• Processes contractors and homeowners requests for permitting; calculates fees and collects funds due.
• Calculates all fees that are required to be paid for permits including but not limited to plan review fee permit valuation fees road impact fees facilities tax water and sewer impact and tap fees and other development fees.
• Verifies data for building plans submitted i.e. completeness design professional seals notarization state energy calculations survey elevation certification property owner etc.
• Enters data in permit processing software i.e. construction type occupancy type roof materials work description and appropriate permits.
• Tasked with the issuance of the Building Permit Certificate of Use and Occupancy and Certificate of Completion for all projects.

B. Administrative

• Answers multi-line phone; receives calls from the public and contractors schedules inspections and maintains calendars.
• Greets visitors and ascertains the nature of business; assists visitors and/or directs to the appropriate person.
• Acts as the Face of the City to the public that comes to City Hall to do business.
• Functions as the primary point of contact for all projects to which they are assigned whether residential or commercial. This includes large developments and small weekend projects for homeowners. Also acts as a single point of contact for other City departments and elected officials.
• Assist in resolving concerns complaints and problems including defusing difficult or irate customers.

III. Other Job Duties

Performs other job duties as assigned including:

• Acts as liaison with other City departments in permit application processing policies and procedures.
• Assist with gathering and assembling records for response to public records requests.
• Provide initial help desk-type assistance to customers who may have difficulty with the enterprise plan review or permitting software.

IV. Primary Job Challenges

Primary challenges of this position include:

• Maintaining up-to-date knowledge on codes and regulations in order to sufficiently address customer needs and working under pressure with frequent interruptions and within multiple deadlines.

• Handling and being responsible for large sums of money.
• Maintaining up-to-date knowledge on multiple building projects and being able to find the correct information quickly.

V. Equipment Operated

• General office equipment.
• Expertise in general computer use Microsoft Office and other job specific programs.

VI. Key Competencies Required

• Job Content Knowledge:

Possesses general knowledge of the Citys building permit and plan review requirements as they pertain to the performance of duties relating to the position of Permit Technician. Understands basic building construction engineering and architectural terminology principles and methods utilized within the department and effectively communicates and interacts with supervisors co-workers and individuals who possess a variety of educational levels and backgrounds. Interpret related information for assembling clear and concise written correspondence. Is knowledgeable and proficient with computers and a variety of standard software applications. Has the initiative to keep abreast of changes in policy methods computer operations equipment needs codes and ordinances as they pertain to department operations and activities.

• Language Skills:

Read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Write reports business correspondence and procedure manuals. Effectively present information and respond to questions from groups of managers customers and the public.

• Mathematical Skills:

Add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Compute rate ratio and percent and draw and interpret bar graphs.

• Reasoning Ability:

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization decision-making some choices are known while others may need to be identified. Some reliance on precedent. Interpret a variety of complex instructions furnished in written oral diagram or schedule form.

• Teamwork:

Develops constructive and cooperative working relationships with others. Encourages others to express their ideas and opinions. Provides input into identifying and solving problems. Anticipates the need of others for information about job tasks and work environment and provides it to them in a timely manner. Willingly assists others with job tasks when appropriate. Take initiative to assist teammates when needed.

VII. Physical Demands and Work Environment

Physical Demands: Performance of the essential duties of this job requires the incumbent to:

• Remain in a stationary position 50% of the time.
• Occasionally move about inside the office/building to access file cabinets office machinery the public etc.
• Regularly operates a computer and other office productivity machinery such as a calculator copy machine computer printer and telephone.
• Regularly positions self to maintain the office area and items needed to complete daily tasks.
• Regularly communicates information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Regularly moves/transports up to 10 pounds.
• Occasionally moves/transports up to 25 pounds.

Work Environment: Performance of the essential duties of this job requires:

• The work environment is moderately noisy (examples: business office with computers and printers light traffic).

VIII. Qualifications

Education and Experience:

The required knowledge skill and abilities to satisfactorily perform job duties are normally acquired through attainment of an associate degree from college or a certificate from a technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.

Required Certifications/Licenses:

ICC Permit Technician Certificate OR the ability to obtain Permit Technician certification within twelve months of accepting this position.