Technical Support Engineer

Selling on Amazon is one of the fastest growing businesses at with more than 50% of all items currently sold originating from third-party sellers. Our teams vision is to offer next generation systems that enable Amazon and third-party solutions providers to innovate rapidly for millions of Selling Partners worldwide helping them automate and scale their Amazon businesses. We develop and operate distributed systems at unprecedented scale to deploy highly configurable product integration workflows. These workflows enable Solution Providers to create list and market their offerings while helping Sellers discover learn about and consume third-party solutions.

You will be a member of a world-class software development team of Software Dev Engineers and Support Engineers who build and operate frameworks that help Solution Providers to create list and monitor their solution offerings in Amazon Selling Partner Appstore and Service Providers Network leveraged by thousands of Sellers. The team develops maintains and scales distributed systems and experiences to support our growing customer base in a fast-paced and collaborative environment. If you love diverse challenges know how to deliver and thrive in an exciting high-visibility environment we want to talk with you.

As a Technical Support Engineer you will seek resolutions to problems and mitigate risks always ensuring a Customer Obsessed experience. You will own scaling our systems eliminating root causes for reported issues proactively testing and eliminating issues and building tooling to identify and resolve customer-facing issues. You will contribute to key metrics measuring the health of our systems through reduced volume of reported issues and faster resolution times.

Key job responsibilities
You will work with other Amazon leaders to share ideas and improve support across the company. You will demonstrate excellent judgment when making decisions. As a technical lead on your team and subject matter expert for one or more services you will:
Develop tools applications code improvements and scripts to resolve operational burden.
Interface with product operations and technical teams to understand customer-facing systems and determine best path to reduce customer pain points.
Drive tools and configuration management for software product releases and successful deployments.
Provide engineering support for incoming tickets including extensive troubleshooting and debugging across multiple product lines
Troubleshoot issues related to the platform services UI feature/functionality and content for various products
Support software deployments in staging and production environments.

- 2 years of software development or 2 years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.