Junior Customer Support Manager (mfd)

Do you want to work with international fashion brands and retailers and help us solidify our position as a leading innovator in the tech industry Do you thrive on helping others with expert advice and taking decisive action If so youve found the perfect fit! As a Customer Support Manager youll be the primary point of contact for our clients ensuring new customers are onboarded seamlessly and existing ones receive top-notch support. Youre the first person they turn to for guidance on our products and youre the one they count on when something unexpectedly goes wrong.

What Youll Be Doing

• Youll be part of a collaborative support team working directly with clients to ensure their success.

• Youll help customers overcome challenges with our products monitor their progress and provide valuable feedback to our product teams for future improvements.

• Youll take the lead on onboarding new clients ensuring a positive experience from day one and answering all their questions.

• This is a dynamic position where youll constantly be solving multiple puzzles at once all while connecting with both clients and colleagues.

Who You Are

We have an idea but you know best!

• Youre an exceptional communicator a natural multi-tasker and you bring a positive attitude to everything you do.

• Customer-centric isnt just a buzzword for youits at the core of how you work.

• Youre eager to jump into this role with enthusiasm and help us become even better at what we do.

• Youre a highly organized reliable and structured person. Its in your DNA.

• The classic: you have solid Excel skills.

• You are fluent in both Dutch and English.

• You have a recently or a few years ago completed a Bachelors or Masters degree.

• You laugh. A lot. Every day.

Meet the Customer Support Team
Were the problem solvers of the fashion tech world focused fast and fuelled by curiosity. Every day we turn challenges into smooth experiences for our partners. As we grow into the first point of contact across our expanding platform we keep learning improving and exploring whats next. Here your next career step is just a department away all you need is the drive to go for it.

Why Fashion Cloud

Were a witty mix of developers fashion lovers and creative geniuses. Youll have the freedom to use and implement your expertise and help Fashion Cloud grow like crazy. Youll get a unique look into the world of a young company and experience that steep learning curve everyone talks about firsthand.

P.S. We are fully committed to our project and go to work with a great mood every day. Its contagious!

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