Community Services Program Team Lead

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Community Services Program Team Lead will provide support and assistance to the Community and Family Services in various programs related to community and client support in accordance with Salvation Army mission values and standards.

The work of this position supports the organizational desire to move from transactional distribution services toward relational and transformational ministry. Working collaboratively with the leadership of the Owen Sound Community Church/Saugeen Shores Community & Family Services they will focus on identifying and creating programs where a spiritual focus can be applied and The Salvation Army mission and vision can truly come to life.

Accountabilities:

Program

• Ensure the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.

• Ensure that all duties are completed in accordance with the principles standards policies and procedures of The Salvation Army.

• Assist the CFS Manager with ongoing strategic planning to ensure programming reflects client need as these may evolve in our changing socioeconomic climate

• Work with the CFS Manager to ensure that programs (including program reviews inspections and audits) meet contractual legal and internal requirements.

• Serve as a resource person to the CFS Manager in matters of community relations and media as related to the Community and Family Services.

• Ensure compliance with policies and procedures as it relates to external funders.

• Oversee food bank operations ordering and/or receipt of food donations recording general cleanliness organization.

• Responsible for making sure any concerns with maintenance and general cleanliness of the Food Bank are forwarded to CFS Manager.

• Conduct client intakes assessing theirs needs and determining how we can best assist them; provide budgeting guidance to clients as required.

• Develop and maintain a good understanding of services provided by external agencies.

• Network with Salvation Army government and community social services providers to coordinate resources for the benefit of clients and program.

• Represent The Salvation Army Saugeen Shores Community and Family Services within the community as directed.

• Engage and implement a local Emergency Response Plan assisting with provincial/federal emergencies as required.

• Coordinate/organize/develop annual/seasonal donation and fund-raising efforts such as: Christmas Kettle Campaign Summer Camps other community outreach programs etc.

Administration and Finance

• Maintain accurate records of client information on The Salvation Armys computer system while maintaining confidentiality and providing statistical reports.

• Maintain accurate written records logs of activities including activity reports and statistical information.

• May prepare and submit grant/funding applications; complete timely accurate reports as required.

• Receive record secure monetary and non-monetary donations; ensure information is forwarded to CFS Manager for the issuing of donation receipts for income tax purposes.

• Provide input in the development and implementation of policies and procedures for Community and Family Services programs.

Supervision

• Provide direction and support to employees/volunteers and ensure that they work together to achieve the purposes of the organization.

• Responsible for reviewing and assigning weekly workload for all Saugeen Shores Community and Family Services staff/volunteers.

• Develop strategies and recommendations for staff and volunteer development.

• Responsible for preparing employee/volunteer work schedules.

• Ensure that all employees/volunteers maintain any mandatory training or certification; identify any training needs and report to the CFS Manager.

• When applicable ensure that all processes and expectations outlined in the Student Placement Policy are followed.

Health and Safety

• Monitor staff and volunteer safety practices in compliance with health and safety standards and prepare submit and act on incident reports; provide calming intervention as required ensuring the safety of everyone.

• Responsible to work in compliance with the Ontario Health & Safety Act and Regulations.

• May perform workplace inspections as required.

• Assist in the orientation of new staff and volunteers regarding health and safety procedures.

• Responsible to report any serious health and safety infractions or problems in accordance with policies to the CFS Manager.

• Participate in the supervision of Early and Safe Return to Work plans where applicable.

• Ensure the Community and Family Services Department is cleaned regularly according to acceptable health standards and that physical property is maintained arranging for repairs as necessary

• Report any safety hazards maintenance problems equipment or supply needs to the Corps Officer.

Perform other position related duties as required.

WORKING CONDITIONS:

• This is a regular full-time position based on 37.5 hours per week.

• Schedule may vary according to requirements of responsibilities some weekend and evening work may be required; flexibility is required as it relates to hours of work.

• The Supervisor will set the hours of work and work schedule.

• Working environment is typically in the office in generally agreeable conditions.

• The performance of the job requires the ability to lift/move 40 lbs. with no assistance from others reach bend twist and stoop frequently work in a standing or sitting position for long periods and computer keyboarding.

• May be exposed to disagreeable people including the occasional angry and/or abusive client/public working with people from all walks of life and backgrounds.

• Some travel up to 10% of the time is associated with this position.

Normal hours of work: will be set in consultation with the supervisor as per operational requirements Monday to Friday between the hours of 8:30 a.m. and 4:30 p.m. and includes a ½ hour unpaid meal break.

Please note there may be a seasonal temporary increase in hours to a maximum of 40 hours per week during the months of November and December and includes a ½ hour unpaid meal break as required.

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.

Education Qualifications and Certifications:

• Completion of a formal post-secondary program of two academic years in a related field.

• Ability and/or willingness to provide or obtain a Safe Food Handlers Certification and First Aid/CPR Certification.

• Ability and/or willingness to provide or obtain Non-violent crisis intervention training.

• Valid Ontario Class G Drivers License personal vehicle required and insurance is required.

Experience and Skilled Knowledge Requirements:

• At least two years of prior related experience including experience in a wide range of social service programs and communicating orally and in writing with outside agencies.

• Supervisory/management skills and the ability to lead coach and motivate.

• Experience dealing with office equipment and tools.

• Proficient in a computerized environment; must have strong skills using Microsoft Office Suite and the use of social media.

• Knowledge of community-based resources and experience networking with government and social service agencies.

• Have a keen interest in the social services sector and a desire to see lives transformed.

• Possess a genuine concern for and interest in the marginalization of society.

• Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with church members and volunteers from diverse backgrounds.

• Hands-on experience and human services experience working with marginalized individuals is required a working knowledge of mental health and addiction issues.

Alternative combinations of education and experience may be considered.

Skills and Capabilities:

• Ability to develop and maintain positive productive and supportive relationships with participants colleagues volunteers students corps members and community partners.

• Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.

• Represent The Salvation Army in a professional positive and engaging manner.

• Sensitivity to cultural and socioeconomic characteristics of populations served awareness and understanding of clients needs problems interests skills deficiencies and idiosyncrasies. Respect and work effectively with individuals of diverse cultures socioeconomic and ethnic backgrounds.

• Ability to deal effectively with the public government business leaders and professionals.

• Attention to detail problem solving and analytical skills.

• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.

• Demonstrated ability to take initiative be reliable and operate in an environment of accountability.

• Treat the property of The Salvation Army with due care and caution.

• High standards of integrity and confidentiality with professional ethics; the ability to use sound judgment when making decisions and the ability to model the values of The Salvation Army.

• Lead by example by demonstrating a positive attitude a strong work ethic and a willingness to learn and be flexible.

• Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision.

• A strong understanding of professional boundaries and the ability to establish/set appropriate boundaries when working with a vulnerable population.

• Excellent interpersonal and customer service skills integrity and adaptability.

• Patience and ability to deescalate situations.

• Adaptability: Demonstrate a willingness to be flexible versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.

• Behave Ethically: Understand ethical behaviour and business practices and ensure that own behaviour is consistent with these standards and aligns with the values of the organization.

• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.

• Communicate Effectively: Speak listen and write in a clear thorough and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings.

• Creativity/Innovation: Develop new and unique ways to improve the community-based programming and to create new opportunities.

• Focus on Client Needs: Anticipate understand and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.

• Solve Problems: Assess problem situations to identify causes gather and process relevant information generate practical solutions and make recommendations and/or resolve the problem.

• Ability & willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army in its sole discretion (i.e. The Salvation Army Abuse Registry) and provide an original copy of a Background Check.

• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.