Assistant Front Office Manager

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager Rooms Division Manager Assistant General Manager

Essential Job Functions

• Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure
  front office compliance with accounting controls and procedures.
• Assist in development implementation and monitoring of daily weekly monthly and annual department-wide budgets and forecasts.
• Review submit for approval and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and
  minimize overbooking.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits wear protective safety equipment and follow
  MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelors degree preferred.
• 1 to 3 years hospitality related experience including front desk operations experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

The Westin Dallas Fort Worth Airport hotel features 506 rooms 38000 square feet of meeting space a fitness facility and multiple food and beverage outlets. The over 306000 square foot property is adjacent to the Dallas/Fort Worth Airport. Located halfway between the cities of Dallas and Fort Worth DFW International Airport is the worlds third busiest airport and one of the largest operating nearly 1750 flights per day and serving 57 million passengers a year. The hotels unparalleled ballroom and event spaces allow guests to host one-of-a-kind receptions and corporate conventions for up to 1600 attendees. The Westin Dallas Fort Worth Airport hotel is a welcome addition to the HHM family and represents an important gateway hotel for Dallas visitors.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.

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