Application Support Engineers

Linthicum, MD - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

TriTech Enterprise Systems Inc. (TriTech) is seeking two Application Support Engineers to support a MD State contract. This candidate will provide day-to-day operational support to all applications ensuring availability performance and compliance with defined addition act as first responder for application level issues managing monitoring alerts ticket triage root cause analysis and recovery actions.

Key Responsibilities

Continuously monitor application and API health via Splunk CloudWatch and New Relic dashboards.
Triage incidents (Severity 13) and execute approved recovery or mitigation steps.
Perform log analysis error tracing and coordinate with client for platform-level escalations.
Validate nightly batch runs and generate daily status reports.
Assist in release validations smoke tests and rollback execution under CAB oversight.
Document standard operating procedures (SOPs) and update runbooks after every production event.
Support DR and backup validation activities as part of quarterly drills.
Collaborate with Program Office and Security teams to maintain uptime 99% per SLA.
Participate in daily stand-ups and weekly O&M review meetings.

Required Qualifications & Experience

Bachelors degree in Computer Science Engineering or related field.
58 years of experience in production support or operations engineering.
Strong experience with AWS (EC2 RDS CloudWatch) Splunk and JIRA.
Proven ability to perform RCA and provide issue resolution under SLA conditions.
Working knowledge of ITIL Incident and Problem Management processes.

Preferred Skills / Certifications

AWS Certified SysOps Administrator or equivalent.
Familiarity with scripting (Python Bash or PowerShell) for log automation and monitoring.
Experience supporting or application stacks.
Understanding of HIPAA / MARS-E compliance environments.

TriTech is an Equal Opportunity Employer!!!

Required Experience:

Senior IC

TriTech Enterprise Systems Inc. (TriTech) is seeking two Application Support Engineers to support a MD State contract. This candidate will provide day-to-day operational support to all applications ensuring availability performance and compliance with defined addition act as first responder for app...