Front Desk Supervisor

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager Front Office Manager Assistant General Manager

Your Focus

• Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Make and confirm reservations.
• Promote Hersha Hospitality and brand-specific marketing programs.
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
• Provide welcome folders containing room keys certificates coupons and refreshment center keys as appropriate.
• Compute bills collect payments handle cash and make change for guests.
• Close out guest accounts at time of check the event of dissatisfaction negotiate compromise which may include authorizing revenue allowances.
• Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies.
• Ensure hotel entrance reception and other public areas are properly maintained in regards to cleanliness and appearance.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associates or Bachelors degree preferred.
• 1 to 3 years of related experience.

Work Environment and Context

• Work schedule varies and may include working on all shifts holidays and weekends.
• Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

The Westin Dallas Fort Worth Airport hotel features 506 rooms 38000 square feet of meeting space a fitness facility and multiple food and beverage outlets. The over 306000 square foot property is adjacent to the Dallas/Fort Worth Airport. Located halfway between the cities of Dallas and Fort Worth DFW International Airport is the worlds third busiest airport and one of the largest operating nearly 1750 flights per day and serving 57 million passengers a year. The hotels unparalleled ballroom and event spaces allow guests to host one-of-a-kind receptions and corporate conventions for up to 1600 attendees. The Westin Dallas Fort Worth Airport hotel is a welcome addition to the HHM family and represents an important gateway hotel for Dallas visitors.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.

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