Operations Program Advisor Employment Services
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
your opportunity
This full-time role is based in Milton or Kingston QLD with the flexibility of a hybrid work arrangement.
Our Operations Program Advisor plays a key role in the success of our impactful Employment Services including the new Inclusive Employment Australia program and the existing Transition to Work program. Youll enjoy working within an established high-performing team to deliver high-quality compliant and outcomes-focused employment services that empower young people to thrive.
Your expertise will support frontline teams through insightful advice performance analysis coaching and ensuring our programs not only meet but exceed contractual obligations and performance benchmarks.
your responsibilities
- Contract management compliance and quality assurance processes to ensure operational integrity across the IEA and TtW teams
- Use data and reporting tools to understand how programmes are performing spot trends and support our frontline teams to hit their targets and improve outcomes.
- Share ideas and help create resources that support excellent service delivery and build team capability.
- Identify updates to contractual documents procedures or systems make the necessary process changes and guide staff through whats new.
- Manage feedback processes with a strong focus on customer service continuous improvement across our programs and effective collaboration with stakeholders.
- Assist with quality assurance activities and improvement initiatives to drive operational excellence.
your expertise
Your approach is client-focused with young people at the centre of everything you do. You recognise and respect their lived experience knowing they are the experts in their own lives. You bring genuine passion and purpose to your work seeing your contribution as far more than just a job its a meaningful career choice you make every day.
You bring experience in operations compliance contracts data analysis or reporting ideally within government-funded employment services or a similar field including:
- An understanding of government fee for service and grant-based contracts.
- Strong technical skills with data reporting tools and high-level skills in Microsoft Office (especially Excel)
- Knowledge of Disability Employment Services (DES) contracts is a bonus.
- Strong communication skills both written and verbal with the ability to produce clear professional documents.
- Confidence working with people at all levels including government representatives and internal teams.
- Ability to identify key issues and help shape program responses that meet or exceed contract targets.
- A current unrestricted drivers licence.
your benefits
Boost Your Take-Home Pay - Enjoy generous salary sacrifice options designed to maximise your earnings.
Flexible Work-Life Balance - Choose between a fortnightly or monthly Rostered Day Off (RDO) to suit your lifestyle.
Exclusive Discounts with Paylab - Save on everyday essentials like groceries pharmaceuticals and automotive services plus big-ticket items like clothing books electronics furniture and even holidays!
Professional Growth Opportunities - Access a wide range of internal and external development programs to support your career journey.
Free LinkedIn Learning Access - Unlock over 16000 expert-led courses to upskill anytime anywhere.
Wellbeing That Matters - We prioritise your health with a comprehensive wellness program including free access to Calm and Centr apps.
Confidential Support Services - Benefit from free counselling sessions for you and your immediate family because your mental health matters.
Partner Perks - Enjoy exclusive discounts on private health insurance banking finance insurance and superannuation through our trusted partners.
A Culture of Inclusion - Thrive in an environment that genuinely values diversity and cultural capability. We are proud to be an equal opportunity employer.
how to apply To apply and for a full Position Description please visit: Northey Talent Acquisition Officer
Role closes
Applications will be reviewed as they are received so we encourage you to submit your application as soon as possible.
yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all for all.
yourtown is committed to providing services that protect and keep children young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.
At yourtown everybody belongs. We welcome celebrate and support a diverse and inclusive workforce that represents the communities in which we work.
Required Experience:
Unclear Seniority
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
