Americas Operations Facilities Director

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Americas Operations Facilities Director Financial Services Account

The Operations Facilities Director for this Financial Services client account team is responsible for overseeing the delivery of facilities management services tailored to the unique needs and objectives of the client. This role ensures operational excellence compliance and alignment with specific client requirements while driving cost optimization risk mitigation and continuous improvement at the account level.

Key Responsibilities

• Operational Leadership: Direct the day-to-day operations of staff for the assigned account ensuring all services are delivered in accordance with the clients service level agreements (SLAs) account-specific processes and expectations.

• Client Relationship Management: Serve a key point of contact for the clients stakeholders building strong partnerships and ensuring that all account-specific needs escalations and feedback are addressed promptly and effectively.

• Account Strategy & Planning: Develop in partnership with the JLL Platform and drive implementation of strategic asset management plans optimized maintenance schedules and operational excellence initiatives that are customized to the accounts portfolio business priorities and risk profile.

• Performance Management: Develop and implement account-specific action plans based on key performance indicators (KPIs) operational metrics and financial performance. Ensure that the action planning and tracking is completed and provide guidance to the teams responsible for implementation of the actions.

• Move Management: Assist in the development of a unified move management program for the clients Americas portfolio. Retain oversight of this team.

• Compliance & Risk Management: Ensure all operations comply with regulatory requirements safety standards and internal policies as they pertain to the clients locations. Lead incident management reporting and root cause analysis for the account. Work closely with the HSSE team to reinforce the accounts safety culture and in reducing the frequency and severity of an incidents that occur.

• Financial Oversight: Manage the accounts operating budgets along with the individual budget owners review and approve major invoices and drive cost savings initiatives specific to the clients objectives. Provide transparency of all costs and performance at the account level.

• Continuous Improvement: Identify and implement process improvements technology integrations and best practices that are relevant to the accounts environment and evolving needs.

• Team Development: Manage supervise and develop all senior site personnel for the account ensuring appropriate training competency assessments and succession planning are in place and aligned with the clients culture and expectations.

Required Skills & Qualifications

• 10 years of progressive experience in facilities management preferably within the financial services sector and with direct account management responsibilities.

• Strong leadership communication and stakeholder management skills with a proven ability to build trust and deliver results for individual client accounts.

• Experience with FM technology platforms (e.g. Corrigo CMMS) and data analytics with the ability to customize reporting and processes for the account.

• Fundamental understanding of building systems and engineering.

• Proven ability to manage budgets drive cost savings and deliver operational excellence at the account level.

• Knowledge of compliance safety and risk management in critical environments tailored to the clients regulatory and operational landscape.

• Ability to work with third-party vendors and manage complex service delivery models specific to the account.

Outcomes & Success Metrics

• Reduced operating costs and improved asset reliability for the account

• Enhanced compliance and minimized risk in line with client requirements

• Improved client satisfaction and stakeholder engagement at the account level

• Optimized staffing and resource utilization tailored to the accounts needs

• Achievement of cost savings and operational efficiency targets specific to the account

Pay $00 with a 25% targeted bonus of the annual salary

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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