Customer Assistance Coordinator (Travel & Protection)

Join Allianz Partners a global leader in assistance and insurance and build your career with an international brand that supports millions of customers worldwide. As a Customer Assistance Coordinator (Travel & Protection) youll work with diverse teams and stakeholders across bordershelping travelers and policyholders get the support they need when they need it. Youll gain global exposure sharpen your communication and problemsolving skills and grow in a multicultural environment that invests in training development and longterm career opportunities. If youre looking for meaningful work with real impact in a worldclass company this is your next step.

What youll do

• Manage inbound and outbound calls emails and messages for client services
• Assess needs and arrange services/benefits based on policy coverage
• Coordinate with service partners and internal teams to resolve cases
• Document all conversations actions and outcomes in the case system
• Collaborate within the team to ensure seamless end-to-end case handling
• Handle ad hoc tasks to support Assistance Operations as needed

What youll bring

• Diploma or Bachelors degree in any field
• 1years experience in client-facing or coordination roles (e.g. customer service provider liaison account/claims support operations); fresh graduates welcome.
• Advantage: background in insurance medical or travel assistance
• Strong English (written and spoken); Mandarin and Chinese dialects are a plus
• Proficient with Microsoft Office (Word Excel Outlook PowerPoint)
• Able to work rotating shifts across 7 days (07:0022:00) including weekends and public holidays.
• Customer-focused calm under pressure and detail-oriented

Location: UOA Centre KLCC Kuala Lumpur

If youre excited but not sure you meet every requirement apply anywaywe value potential and a growth mindset.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuringthat you take controlby offeringa large variety of courses and targeted development that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balan

79133 Customer Services & Claims Entry LevelAllianz Partners Full-Time Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees their ambitions dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore to grow and to shape a better future for our customers and the world around us.

At Allianz we stand for unity: we believe that a united world is a more prosperous world and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace where people and performance both matter and nurtures a culture grounded in integrity fairness inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background age gender nationality religion social class disability or sexual orientation or any other characteristics protected under applicable local laws and regulations.

Join us.Lets care for tomorrow.