Loan Servicing Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
At GrowFinancialFederal Credit Union we believe in service to our 300000 members 600 team members and local communities. Were not just your average bank. Were a credit union owned by our members and dedicated to serving people not profit. We know that happy engaged people provide the best service so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse collaborative culture where you can grow personally and professionally.
Our work from where you do your best work strategy provides flexibility to our team members who currently reside across the U.S. with a variety of remote hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration digital tools community service initiatives and numerous activities. Whether you thrive in a remote setting prefer the energy of in-person collaboration or seek a balance between the two youll find your fit here. Join us as we seek to make things grow people communities money and dreams.
Grow Financial is headquartered in Tampa FL. For remote roles candidates must be located in the following states:AL AZ AR DE FL GA ID IN IA KS KY LA MS MO MT NE NH NC ND OH OK PA SC SD TN TX UT VA WV WI WY.
Some of our Benefits/Perks:
- Medical/Dental/Vision Insurance
- Employee discount on loans Team members qualify for a discount on consumer loans.
- Tuition Reimbursement of up to $5250 per year for full-time team members.
- Paid Time Off 15 days/year & over 10 Paid Holidays
- Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
- Retirement Benefits (401K) Grow matches up to 8% for team members.
- Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Responsibilities
Responsible for the daily loan servicing operations for all performing loan products. Ensures accurate and compliant loan servicing practices managing a dedicated team and maintaining operational excellence. Demonstrates strong understanding of loan servicing processes exceptional leadership skills and a commitment to focus on providing first contact resolution and satisfactory member experience.
Qualifications
Required Skills & Experience
- Bachelor of Arts/Science degree in Business Administration Finance or related field from an accredited university required or four years of additional experience in lieu of a degree.
- Three years of experience working with loan products in the financial services industry required.
- Two years of experience in leadership required.
- Excellent communication interpersonal and problem-solving skills.
- Proven ability to collaboratively work in a team environment as well as independently.
- In-depth knowledge of lending products regulations and financial industry best practices.
- Detail-oriented and organized with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in using banking software and Microsoft Office Suite.
Physical Demands
- Must be able to sit type and/or view computer monitor for extended periods of time.
- Must be able to read write speak and type English.
- Must be able to hear and use a telephone.
- Use of computer requires repetitive keystrokes.
Work Environment
- This role is mostly remote reports to a Grow location in Tampa FL monthly.
- Flexible hours to meet business needs.
- Qualified candidates must live in the Tampa Bay area.
Apply online today!
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
