Housing Solution and Support Caseworker

Housing Officer Migration

Fixed Term Contract until 31.3.27

Grade

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

We are a Living Wage Employer and all our roles will be paid as such where the pay scales are below the Living Wage rate.

Consultation grade - subject to formal evaluation under the Pay Equity Review

Homelessness is a great place to work where you can actually make a positive difference to people lives by early support and guidance to prevent it. The successful candidates will be required to be flexible in their working and good communicators in all formats. This is a challenging role in a highly pressured environment at a time of significant change.

This roles key function is working within the migration team having particular regard to citizens approaching for assistance under the Homes for Ukraine and Ukraine Permission Extensions programs.

You will have great interpersonal skills and the ability to communicate with people who can be very stressed and anxious whilst remaining calm to understand their issues and provide them with the necessary advice within a legal framework. You will also have to record that interaction accurately and in detail on an IT system which records all your interventions on the customers behalf to prevent their homelessness.

You will be expected to deliver expert housing advice and solutions conduct thorough assessments and investigations make referrals to other local authorities and support agencies deliver high quality case management and make informed homeless decisions within statutory targets.

We are looking for people who: -

Have great communication skills both verbal and written

Are accurate with an attention to detail

Confident in their use of systems and databases

Knowledge of working within social housing and homelessness would be helpful but training is given for those with experience in another social or person facing field.

This is a fixed term contract until 31.3.27 working on a hybrid basis.

For any informal enquires please contact: quoting reference 3332

Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting.

Unfortunately we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer and we are committed to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed.

Job Description and Person Specification - JD GR3- Housing Officer Migration (3).docx

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We strive to advertise all roles for a minimum of two weeks. However due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.