Support Associate

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Required Candidate Profile

Experience: Minimum 2 years in Technical Support or Customer Service (Voice & Chat) within an international BPO setup.

Communication: Exceptional spoken and written English with clarity and professionalism. Flexibility: Willingness to work in rotational shifts and rotational week offs.

Work Mode: Work From Office (WFO).

Transport: No pick-up/drop facility; candidates must manage their own commute. Joining: Immediate joiners preferred.

Key Responsibilities

• Analyse and review customer issues to determine first-contact resolution.

• Act as the primary point of contact for all customer queries (voice chat and email). • Respond promptly to technical and non-technical inquiries with accuracy.

• Maintain communication with customers until resolution is achieved.

Required Skills:

Customer Satisfaction Analytical Mind Written Communication Skill Cro Marketing Written Communication Mba Vat Time Management Visio Immediate Joiner Customer Service Scala Compliance Problem-solving Excel Communication Skill Analytical Mindset Customer Support Detail-oriented Product Knowledge Joiner Communication Skills Technical Support Strong Analytical Saas

Required Candidate Profile Experience: Minimum 2 years in Technical Support or Customer Service (Voice & Chat) within an international BPO setup. Communication: Exceptional spoken and written English with clarity and professionalism. Flexibility: Willingness to work in rotational shifts and rotatio...