Executive ICT Helpdesk

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 11-10-2025

Vacancies: 1 Vacancy

Job Summary

KeyResponsibilities:

Represent ICT HelpDesk act as a single point of contact for ICT Physical security and Facility related issues.
Provide first level troubleshooting for all tickets raised under any severity within the stipulated service levels.
Responsible for evaluating and escalating tickets to next levels and follow-up the same until issue is resolved.
Communicate with clients and update the ticket status and the completeness of the work.
Responsible for communicating with internal and external parties for ticket related issues and escalations. This will involve communication with third parties as well.
Close the tickets upon resolving the issue and update the client in a timely manner.
Extract reports daily weekly and monthly form the assigned systems.
Responsible for user ID management in various systems. This will involve creation deletion renaming and archiving and reconciliation of user IDs with HR records.
Follow-up the tasks assigned to NOC engineers and update the DH ICTO.
Follow the formalities and liaise with the procurement team in the event of Executive Administration absence.
Contribute ICT team initiatives and developments.

Skills Required:

Diploma in Information Technology or Computer Science or Computer Engineering.
ITIL Certified (minimum certification level).
Minimum one year experience in customer support domain.
Technical issue troubleshooting.
Knowledge on Microsoft applications (Word Excel Visio and Power Point).
Knowledge of other applications and operating systems would be an added advantage.
A strong client focus and desire to assist others.
The ability to analyze problems quickly and skillfully.
A methodical and disciplined approach.
Excellent problem-solving skills.
Patience and perseverance.
Good communication skills.

Attractive Packages:

Attractive Salary (RM3000)
Performance related bonus for confirmed staff.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.
Working Location: Menara TA One.

KeyResponsibilities:Represent ICT HelpDesk act as a single point of contact for ICT Physical security and Facility related issues.Provide first level troubleshooting for all tickets raised under any severity within the stipulated service levels.Responsible for evaluating and escalating tickets to ne...