Service Quality Manager – Telecommunications Sector
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an experienced Service Quality Manager to join our team in the telecommunications area. If you thrive under pressure have a strong customer focus and are passionate about service excellence this opportunity is for you!
Key Responsibilities:
- Monitor and analyze service quality indicators.
- Identify improvement opportunities and implement corrective actions.
- Manage critical situations with speed and effectiveness.
- Produce clear and objective reports and documentation.
- Negotiate with internal and external stakeholders.
- Ensure a consistent and positive customer experience.
Qualifications :
- Minimum of 4 years of experience as a Service Quality Manager or in a similar role.
- Proven experience in high-pressure environments and fast decision-making.
- Previous experience in the telecommunications sector (preferred).
- Solid knowledge of IT service management.
- Ability to create a positive impact on customer experience.
- Strong negotiation and written communication skills.
- Results-driven with a continuous improvement mindset.
Certifications:
- ITIL Foundation certification (or advanced level).
Informação adicional :
- Workplace type: Hybrid (max. of 3 times per week in the office).
- Location: Porto.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
