Customer Support, Associate

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Posted on: 11-10-2025

Vacancies: 1 Vacancy

Job Summary

The Customer Support will provide support to clients and Sales on billing-related matters in a highly technical environment. The position is responsible for handling a wide range of billing queries on various products that facilitate the M&A lifecycle. This is a position requiring a professional mix of fintech and interpersonal skills.

Responsibilities:

Provide support by assisting customers Sales and other stakeholders with simple to moderately complex billing-related questions and problems.
Analyze basic customer requests and engage various internal departments (Collections Client Services Sales Revenue & Enablement Sales Accounts Receivable Legal etc.) to provide appropriate responses.
Route issues the Billing Support Specialist is unable to resolve to the appropriate person or team for timely resolution.
Provide copies of invoices summary of invoices (SOI) and cost to date (CTD) using Microsoft Excel & Salesforce systems.
Receive customer purchase order numbers (POs) and perform routine analysis and follow-up to correlate to customer invoices.
Assist with general Finance inquiries and other administrative tasks (e.g. handling W9 forms)
Apply functional knowledge to ensure deliverables for customers are accurate and timely.
Capture all service requests interactions and communications in Salesforce Service Cloud.
Build positive relationships with Clients Sales and other internal departments.
Additional duties as requested from time to time.

Education:

Bachelors degree in Business Administration Accounting or Finance or related field

Experience:

1-2 years related experience in a billing support or customer service experience.
Knowledge of Salesforce (or similar CRM)
Excel experience (formulas pivot tables etc.)
Strong analytical and problem-solving skills with high learning agility.
Proven ability to multitask in a time-sensitive and deadline-driven work environment.
Strong communication skills especially in explaining technical terms in a way non-technical individuals can understand.
Ability to work well in a team collaboration environment.
Excellent organizational skills and attention to detail.
Knowledge of M&A financial or legal sectors an advantage but not essential

Responsibilities:

Provide support by assisting customers Sales and other stakeholders with simple to moderately complex billing-related questions and problems.
Analyze basic customer requests and engage various internal departments (Collections Client Services Sales Revenue & Enablement Sales Accounts Receivable Legal etc.) to provide appropriate responses.
Route issues the Billing Support Specialist is unable to resolve to the appropriate person or team for timely resolution.
Provide copies of invoices summary of invoices (SOI) and cost to date (CTD) using Microsoft Excel & Salesforce systems.
Receive customer purchase order numbers (POs) and perform routine analysis and follow-up to correlate to customer invoices.
Assist with general Finance inquiries and other administrative tasks (e.g. handling W9 forms)
Apply functional knowledge to ensure deliverables for customers are accurate and timely.
Capture all service requests interactions and communications in Salesforce Service Cloud.
Build positive relationships with Clients Sales and other internal departments.
Additional duties as requested from time to time.

Education:

Bachelors degree in Business Administration Accounting or Finance or related field

Experience:

1-2 years related experience in a billing support or customer service experience.
Knowledge of Salesforce (or similar CRM)
Excel experience (formulas pivot tables etc.)
Strong analytical and problem-solving skills with high learning agility.
Proven ability to multitask in a time-sensitive and deadline-driven work environment.
Strong communication skills especially in explaining technical terms in a way non-technical individuals can understand.
Ability to work well in a team collaboration environment.
Excellent organizational skills and attention to detail.
Knowledge of M&A financial or legal sectors an advantage but not essential