Technical Project Manager- Customer Success (Vietnam)

About Meridia

Meridia is an AgTech company specialized in field data within complex smallholder-heavy agri-commodity supply chains such as cocoa coffee palm oil rubber and soy.

Meridia Verify our flagship SaaS product verifies supply chain field data in real time and validates compliance with frameworks such as the EU Deforestation Regulation (EUDR) and ICE Commodity Trading (ICE CoT). With Verify companies reduce commercial and reputational risk minimize supply chain disruption and accelerate evidence-based decision-making for strategic sourcing procurement and trade.

Meridias mission is to improve the veracity of datasets driving decision making in global agri-commodity supply chains and to build transparent and inclusive supply chains that afford smallholders a level playing field.

The Role

Meridia is seeking an experienced Technical Project Manager Customer Success (Freelance Contractor) to support operator readiness efforts in Vietnam. This role is core to helping local exporters navigate their EUDR and ICE CoT journeys translating global requirements into practical on-the-ground actions.

As part of the onboarding you will be trained by Meridias Customer Success team to deeply understand our platform compliance frameworks and workflows. You will then work hands-on with Vietnamese operators to bring Meridia Verify to life: reviewing datasets helping interpret compliance risk at farm-plot level guiding mitigation protocols and supporting exporters as they take concrete steps toward full dataset readiness.

This is a part-time role that blends technical project management customer success supplier engagement and field-level coordination. It is a unique opportunity to support sustainable compliant supply chains while playing a key role in expanding Verifys footprint in Vietnam.

Responsibilities

Customer & Program Management

• Manage relationships with Vietnamese operators with a strong focus on EUDR and ICE CoT readiness.
• Guide operators through their readiness journey: onboarding training webinars data preparation restructuring and cleaning.
• Support adoption of Meridia Verify for dataset validation farm-plot risk classification and mitigation workflows.
• Coordinate supplier activation risk assessment reclassification and mitigation documentation.
• Visit customers on-site within Vietnam when needed to support data verification workflows and risk mitigation.
• Ensure timely program delivery tracking milestones dataset progress and operator outcomes.

Operational & Cross-Functional Collaboration

• Collaborate closely with Customer Success Sales Methodology and ICE CoT teams.
• Maintain aligned documentation local guidance and Portuguese translations of key materials.
• Monitor program success metrics: ICE CoT-ready suppliers and volumes (MT)
• Identify process improvements and support the continuous refinement of our operator journey.

Customer Advocacy & Insights

• Collect operator feedback and translate it into actionable insights for Meridias Customer Success and Product teams.
• Serve as a trusted advisor to local exporters anticipating needs and providing clear solution-focused guidance.

Qualifications & Experience

• 5 years of experience in coffee and/or cocoa supply chains in Vietnam ideally working with exporters cooperatives or certification/compliance programs.

• 5 years of Project Management Program Management Customer Success or Technical Account Management experience preferably within SaaS or technology-enabled services.
• Proven ability to manage complex customer programs and drive adoption of digital tools.
• Experience working with field-data workflows suppliers or compliance frameworks is highly desirable.
• Experience collaborating with international cross-functional teams.

• Ability to operate independently and take ownership

Skills & Technical Proficiency

• Proficiency with CRM systems (e.g. HubSpot Salesforce) and project management tools.
• Strong analytical skills; comfortable working with datasets and operational metrics.
• Excellent organisation communication and stakeholder-management abilities.
• Fluency in Vietnamese and strong English communication skills.
  

Personal Attributes

• Customer-first proactive and solution-oriented.
• Thrives in fast-paced evolving environments.
• Passionate about sustainable and transparent supply chains.
• Strong local networks and understanding of Vietnams exporter ecosystem is a plus.

Engagement type

Freelance/Contractor

• Flexible work schedule with 1-2 days per week
• Vietnam-based role with limited on-site customer visits
• Clear start date: February 2026

Apply Now!

Applications will be processed on a rolling basis. Please apply by submitting your details in Workable: applications meeting the qualifications and submitted through Workable will be reviewed.

Starting date: February 2026.

For questions reach out to

Required Experience:

IC