Customer Success Manager
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Our Client:
Our client is a digital transformation and business process outsourcing company that helps companies improve operations customer experiences and efficiency through technologies like AI automation cloud engineering and analytics.
Job Description:
- Encourage clients to utilize new features that will help them drive their business forward
- Provide insight and relay customer feedback with internal teams including Sales Marketing Product Technical Support Operations Finance and Engineering
- Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
- Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
- Conduct regular cadences quarterly and annual customer success reviews to ensure customers get the most value out of their investments
- Develop customer relationships by building trust and ensuring the customers needs are met
- Align customers with the enablement resources to drive adoption
Job Requirements:
- Open to candidates based in either Malaysia or Japan
- At least 1 years direct and verifiable enterprise-level customer success consulting or account management experience for a SaaS company (preferably in a B2B setting but not required)
- Experience leading meetings and regular cadences quarterly and annual customer success reviews with customers
- Bachelors Degree or equivalent experience in Customer Success Consulting or Account Management
- Excellent verbal and written communication skills in Japanese or Nihongo (Preferably N1 or Native speaker)
- Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
- Can facilitate the adoption of the solution driving awareness education and utilization by serving as the POC within the customer set
- Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audience
Remuneration:
Basic Package (USD 2500 - USD 3000 approximately MYR 10000 to MYR 12000)
Attractive Sales Incentives
Working Location:
Kuala Lumpur Malaysia
Consultant in-charge:
Jason (WhatsApp text only)
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
