Technical Support Specialist

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 10-10-2025

Vacancies: 1 Vacancy

Job Summary

Position: Technical Support Specialist

Location: Lisbon Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Provide customer support through phone email or chat for product usage connectivity and functionality issues.
Perform initial troubleshooting including checks on power network status and device interfaces.
Guide users through standard support procedures such as resets connection checks and app configurations.
Escalate unresolved or complex issues to higher-level support teams with thorough documentation.
Contribute to knowledge base updates and suggest process improvements based on recurring issues.
Manage support cases based on priority service agreements and issue urgenc
Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system.
Monitor trends in support issues and report insights to improve product reliability.
Stay updated on product developments software updates and support protocols.
Ensure all remote support activities comply with operational and safety standards.

REQUIREMENTS:

Native/fluent in Dutch (C1) with strong written and oral skills as well as proficiency in English (at least B2)
High school diploma or equivalent; technical training or certifications are a plus.
Experience in a customer-facing technical support role ideally in a contact centre or tech environment.
Basic knowledge of electrical systems IoT devices or general network troubleshooting.
Familiarity with technical standards or protocols is an advantage.
Strong verbal and written communication skills with the ability to explain technical issues to non-technical users.
Proficient in using CRM or ticketing tools for support tracking.
Willingness to work in shifts including weekends and holidays.
Experience supporting multiple communication channels (chat email voice back office) is desirable.
Able to work in a hybrid setup; local residency may be required based on operational needs.

OFFER:

Lunch vouchers 1020 EUR per day.
Hybrid working (evenings/weekends)
40 EUR transportation allowance or company shuttle.
Additional birthday day off.
Guidance and tools to reach career potential.

Position: Technical Support SpecialistLocation: Lisbon PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Provide customer support through phone email or chat for product usage connectivity and functionality issues.Perform initial troubleshooting including checks on power network status a...

Position: Technical Support Specialist

Location: Lisbon Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Provide customer support through phone email or chat for product usage connectivity and functionality issues.
Perform initial troubleshooting including checks on power network status and device interfaces.
Guide users through standard support procedures such as resets connection checks and app configurations.
Escalate unresolved or complex issues to higher-level support teams with thorough documentation.
Contribute to knowledge base updates and suggest process improvements based on recurring issues.
Manage support cases based on priority service agreements and issue urgenc
Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system.
Monitor trends in support issues and report insights to improve product reliability.
Stay updated on product developments software updates and support protocols.
Ensure all remote support activities comply with operational and safety standards.

REQUIREMENTS:

Native/fluent in Dutch (C1) with strong written and oral skills as well as proficiency in English (at least B2)
High school diploma or equivalent; technical training or certifications are a plus.
Experience in a customer-facing technical support role ideally in a contact centre or tech environment.
Basic knowledge of electrical systems IoT devices or general network troubleshooting.
Familiarity with technical standards or protocols is an advantage.
Strong verbal and written communication skills with the ability to explain technical issues to non-technical users.
Proficient in using CRM or ticketing tools for support tracking.
Willingness to work in shifts including weekends and holidays.
Experience supporting multiple communication channels (chat email voice back office) is desirable.
Able to work in a hybrid setup; local residency may be required based on operational needs.

OFFER:

Lunch vouchers 1020 EUR per day.
Hybrid working (evenings/weekends)
40 EUR transportation allowance or company shuttle.
Additional birthday day off.
Guidance and tools to reach career potential.

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

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About Company

JUJUR

Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting real ... View more

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