Technical Support Specialist – French Market – Remote

Aveiro - Portugal

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Portugal (Full Remote Mainland only)
Start Date : 15 January

This role focuses on technical support for a French SaaS product with an emphasis on SQL-based analysis and application-level troubleshooting.

Quarterly on-site presence in Porto is required no experience needed.

ROLE OVERVIEW

You will join the technical support team of a French company providing a financial and accounting management solution for SMEs. The role focuses on Level 3 technical support including advanced troubleshooting and database-level analysis.

KEY RESPONSIBILITIES

Handle technical support via phone email and chat
Analyze application errors and incidents
Perform SQL queries and data validations
Support users with application-related technical issues
Follow troubleshooting procedures and technical protocols
Ensure data accuracy and consistency
Contribute to process and incident improvements

REQUIREMENTS

Fluent French (spoken and written)
English level B2
Experience in technical support helpdesk or application support
Solid SQL knowledge is mandatory
Strong analytical and problem-solving skills
Clear technical communication and ticket management skills

WORKING CONDITIONS

Remote within mainland Portugal
On-site visit in Porto once every 4 months
40 hours/week Monday to Friday
Working hours between 08:0017:30 (rotational)

TRAINING

12 working days 8 hours/day (in English)
Paid training: 185.60 EUR net per week
Contract signed after successful training completion

COMPENSATION & BENEFITS

Gross monthly package up to 1306.66 EUR
Private health insurance from day one
Long-term role with potential permanent contract

This role is intended for candidates with strong SQL skills and hands-on technical support experience who are comfortable working remotely with occasional on-site presence in Porto.

Portugal (Full Remote Mainland only)Start Date : 15 January This role focuses on technical support for a French SaaS product with an emphasis on SQL-based analysis and application-level troubleshooting. Quarterly on-site presence in Porto is required no experience needed. ROLE OVERVIEW You will j...