Senior Aftersales Operations Manager

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative sustainable mobility solutions. As part of the BYD Group the company focuses on developing cutting-edge electric cars integrating advanced technology with eco-friendly design to drive the future of transportation.

Key Responsibilities:

• Lead and manage aftersales operations for BYD in Germany ensuring smooth and efficient service processes.
• Oversee and develop the aftersales team setting clear KPIs and driving high service quality and customer satisfaction.
• Coordinate across retail logistics workshop and customer service departments to standardize and optimize aftersales processes.
• Plan implement and monitor aftersales projects including training programs service campaigns and support initiatives.
• Analyze aftersales KPIs and operational data identify challenges and implement continuous improvement measures.
• Collaborate closely with European and China HQ to align aftersales strategy with global standards.
• Support new product and service launches by designing processes developing tools and preparing training materials.
• Handle escalated customer complaints and complex cases professionally ensuring timely resolution.
• Manage aftersales budgets and resources to maximize efficiency and cost-effectiveness.

Qualifications:

• Bachelors degree or higher in Automotive Engineering Mechanical Engineering Business Administration or a related field.
• Minimum 710 years of experience in automotive aftersales operations or customer service management preferably in multinational companies.
• Deep understanding of German automotive market and aftersales operations including workshops parts logistics and customer service.
• Strong leadership skills with proven experience in managing and motivating cross-functional teams.
• Excellent project management and process optimization skills.
• Outstanding customer communication and problem-solving abilities capable of handling complex complaints.
• Fluent in German and English.
• Proficient in MS Office and aftersales management systems with strong analytical skills.
• Results-driven with a strong focus on operational excellence and customer satisfaction.

Why Join Us

• Opportunity to work in a dynamic and innovative industry.
• Competitive salary and benefits. Exposure to global automotive trends and strategies.
• A collaborative team environment that fosters professional growth.