Senior Surveillance Controller (Portuguese)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Portuguese speaking Senior Surveillance Controller for their Gaming studios in Bogota Colombia.
Position: Senior Surveillance Controller
Location: Bogota Colombia
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Monitor live operations to ensure adherence to internal policies procedures and regulatory standards.
- Detect report and document irregularities suspicious behavior or operational issues in a timely and accurate manner.
- Support investigations by gathering evidence reviewing footage or data and preparing detailed incident reports.
- Collaborate with cross-functional teams (e.g. Risk Compliance Operations) to maintain the integrity of business processes.
- Provide mentorship and guidance to team members particularly in handling complex or sensitive cases.
- Identify opportunities for improving surveillance practices operational processes and team training initiatives.
- Maintain strict confidentiality and demonstrate the highest ethical standards in all activities.
REQUIREMENTS:
- Native or fluent in Portuguese (C1) and English (C1 level) with strong proficiency in both written and spoken communication.
- Proven experience in surveillance monitoring compliance or a related field; leadership or senior-level experience is an advantage.
- Strong understanding of operational risks compliance requirements and industry best practices.
- Demonstrated leadership skills with the ability to mentor and support colleagues.
- Excellent analytical and decision-making abilities with a focus on identifying and mitigating risks.
- High attention to detail and the ability to quickly recognize irregularities in live or dynamic environments.
- Willingness to work flexible shifts including evenings and weekends in a 24/7 setting.
- Strong professionalism integrity and accountability.
- Effective communication skills (written and spoken) with the ability to collaborate across departments.
- Proficiency in Microsoft Office 365 and familiarity with monitoring or surveillance systems.
- Knowledge of data analysis and reporting tools (e.g. SQL Tableau or similar platforms).
- Background in process improvement compliance or security-focused initiatives.
BENEFITS:
- Comprehensive training and professional development opportunities.
- Competitive compensation with shift allowance where applicable.
- Exposure to a fast-paced technology-driven environment.
- Opportunities for career growth and cross-department collaboration.
- Supportive team culture with mentorship from experienced professionals.
- Health and wellness initiatives.
- Company events and team-building activities.
Key Skills
- Information Management
- Organizational skills
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Assembly Experience
- User Acceptance Testing
- Microsoft Excel
- Sharepoint
- Document Management Systems
- Document Management
- Manufacturing
About Company
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