Senior System Support Engineer

Pleasanton, CA - USA

Monthly Salary: Not Disclosed

Posted on: 10-10-2025

Vacancies: 1 Vacancy

Job Summary

System Support Engineer

Work Location: 4300 Hacienda Drive Pleasanton CA USA 94588

Interview process: 1. Phone screening 2. Virtual 3. in-person

Onsite position

Description:

System Support Engineer (DSI R&D Services Group)
The Systems Support Engineer must be committed to customer satisfaction with the ability to follow
instructions and demonstrate excellent inter-personal skills. Being a team player is essential since this
position interfaces daily with coworkers and internal customers as well as various interdisciplinary
functional areas within the organization. This position is based at the Roche Pleasanton facility.
Working under general supervision the Systems Support Engineers primary responsibility will be to
support the cobas Liat analyzers. Attention to detail is required for executing equipment
qualifications and recording completed work in the equipment management system.

Additional Job Requirements:

Prioritize daily work activities based on a Liat task list which is updated frequently
Ship Liats for depot repair service and receive returned Liats for placement back in the labs
Induct new Liats in the equipment management system
Execute equipment qualifications and initiate review/approval workflow in the electronic
document management system (EDMS)
Add or update labeling on the Liats to reflect current status (e.g. GxP vs non-GxP)
All activities performed on the Liats are documented accurately and in a timely manner
using the equipment management system according to approved procedures
Attend daily huddle meetings to update leads and group on assignments
Provide timely and professional customer support at all times
Establish a collaborative internal customer relationship with proactive communication
Comply with lab safety policies practices and procedures at all times
Coordinate with Lab Supervisor team members for support with lab compliance and best
practices workflows

Qualifications:

Associates degree in engineering or equivalent training with job related experience
1 - 2 years relevant work experience with basic knowledge of instrument support
Demonstrated proficiency to learn new skills and software tools
Must have strong attention to detail
Must be able to consistently follow instructions with a cooperative can do attitude
Must proactively communicate work status and escalate issues as soon as possible
Ability to be flexible with changing work priorities
Strong work ethic and communication skills

Preferred:

Bachelors degree or equivalent in engineering or related field
1 years in medical device industry preferably hands on experience with medical instrument maintenance
Basic understanding of molecular diagnostics products
Working knowledge of hand tools and medical device equipment
Knowledge of Quality System Requirements (QSR) In Vitro Diagnostics Directive requirements (IVDD) and customer service concepts
Excellent inter-personal and customer relation skills

System Support Engineer Work Location: 4300 Hacienda Drive Pleasanton CA USA 94588 Interview process: 1. Phone screening 2. Virtual 3. in-person Onsite position Description: System Support Engineer (DSI R&D Services Group) The Systems Support Engineer must be committed to customer satisfaction with...