Reservations and revenue Manager

Stellenbosch - South Africa

Monthly Salary: Not Disclosed

Posted on: 10-10-2025

Vacancies: 1 Vacancy

Job Summary

Reservations Manager Stellenbosch R40k R60k CTC (Negotiable)
The Reservations Manager will lead the Reservations Department of a prestigious 5-star luxury hotel.
This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.

Main requirements:
Grade 12 and relevant tertiary qualification; (NON-NEGOTIABLE)
3 years Reservations Manager experience;
Experience in luxury/5* environment; (NON-NEGOTIABLE)
Strong leadership communication and people management skills;
Knowledge of revenue management principles and systems;
Proficiency in hotel booking systems (e.g. Protel Air)
Exceptional attention to detail and organizational abilities;
Guest-focused with excellent interpersonal skills;
Ability to work under pressure in a fast-paced luxury environment;
Experienced in MS Office and Excel;
Availability to work within opening hours (e.g. public holidays weekends as required)
Main responsibilities:
Oversee all aspects of the reservations process ensuring a seamless guest experience from inquiry to confirmation;
Manage and lead the reservations team providing coaching training and motivation;
Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;
Ensure accurate data management reporting and system maintenance on Protel Air;
Maintain high standards of guest service ensuring personalized communication and attention to detail;
Handle VIP bookings special requests and problem solving with professionalism;
Managing all incoming emails phone calls and messages as required and ensure all guests receive the best service possible;
Work closely with other Heads of Departments;
Attend meetings write reports and provide feedback as required.

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Reservations Manager Stellenbosch R40k R60k CTC (Negotiable)The Reservations Manager will lead the Reservations Department of a prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reser...