Head of Onboarding Products

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiProcessing we have over 130 talented employees around the world who all share some common traits: integrity a thirst to succeed a need for excellence and a relentless focus on creating loyalty beyond reason by delivering an experience second-to-none for our customers. Our focus is on the customer and we foster loyalty by creating a superior gaming experience powered by data-driven insights.

Our teams combine product thinking engineering excellence and data-driven insights to optimise customer journeys. We measure every touchpoint continuously improve flows and leverage innovation to create a world-class onboarding experience that balances conversion security and compliance

Who were looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiProcessing every day is action-packed and we expect you to bring your return youll find a supportive environment where your skills can flourish and your career can soar. Were hiring a Head of Onboarding Products to lead and grow the onboarding product function. This is a strategic leadership role is responsible for:

• Verification strategy (age identity source of funds/wealth).

• Core onboarding flows for all markets and brands.

• Driving measurable improvements in onboarding conversion verification efficiency and overall customer experience.

You are a product leader with deep experience in fintech or gambling environments skilled at balancing business objectives with risk compliance and seamless user journeys. You have proven people leadership skills and can grow and inspire a multi-disciplinary team.

Why we need you

Were on a mission to create extraordinary experiences for our customers and we believe that your unique skills passion and superdrive will help us achieve our vision.

Onboarding is critical to Super Groups growth compliance and customer trust. A smooth secure onboarding process impacts:

• Conversion: ensuring new customers can join quickly and reliably.

• Compliance: meeting KYC AML and regulatory obligations across jurisdictions.

• Fraud prevention: integrating effective verification without unnecessary friction.

• Customer experience: creating a frictionless journey that maximises trust and satisfaction.

We need a leader who can combine strategy product expertise and operational excellence to deliver a world-class onboarding function.

What youll be doing

As part of your role your responsibilities will include:

• Define onboarding product strategy: set the roadmap for verification and onboarding flows aligned to business goals and customer experience KPIs.

• Lead the team: manage Verification Strategy and Classic Onboarding product teams fostering collaboration innovation and accountability.

• Optimize onboarding journeys: improve conversion verification success rates and reduce drop-offs while maintaining compliance and fraud controls.

• Partner with cross-functional teams: collaborate with Fraud Payments Product R&D Markets and Compliance to ensure seamless integration of onboarding flows.

• Data-driven decision making: leverage analytics to identify friction points prioritise initiatives and measure impact on business and user metrics.

• Vendor management: oversee external verification vendors ensuring they meet performance compliance and integration requirements.

• Innovation & continuous improvement: research emerging onboarding and verification technologies best practices and implement improvements to enhance speed reliability and security.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills youll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills with the ability to convey complex ideas clearly and effectively

• Experience working collaboratively in cross-functional teams with a focus on achieving shared goals

• Expertise in managing multiple projects simultaneously with a track record of delivering on time and within scope

• Exceptional attention to detail ensuring high standards of quality in all outputs

• Ability to adapt quickly to changing environments and priorities maintaining effectiveness in dynamic situations

• Proven experience leading product teams in onboarding verification or payments in gambling fintech or regulated industries.

• Strong understanding of KYC AML fraud prevention and verification technologies.

• Experience optimising customer journeys with measurable business outcomes.

• Hands-on product management expertise: defining roadmaps prioritising features and leading cross-functional delivery.

• Strong people leadership: building high-performing teams mentoring and fostering a culture of accountability and innovation.

• Excellent communication and stakeholder management skills able to influence across Product Risk Compliance and Commercial teams

Desirable skills youve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets including odds calculation betting types and market trends

• Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations

• Familiarity with gambling regulations and compliance requirements in various jurisdictions ensuring adherence to legal standards

• Experience in developing and executing customer retention strategies

• Experience managing multiple brands or geographies with different regulatory requirements.

• Exposure to vendor evaluation onboarding technology stack or identity verification integrations.

• Strong analytical mindset: comfortable interpreting data running experiments and using insights to drive product decisions.

• Familiarity with modern onboarding innovations such as biometrics instant verification and AI-powered fraud checks

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability

• Ownership and accountability

• Initiating action

• Resilience

• Team orientation

• Integrity

• Innovation

What youll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiProcessing and Super Group. This includes:

• Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

• Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.

• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

• Free Daily Meals

• Free Massages On-site

• Free On-Site Gym

• Group Life Cover

• Funeral Fund Benefit

• Financial Services Assistance

• Employee Assistance Programme

• Curro School Fees Benefit

• Income Continuation Benefit

• Leadership Training

• Referral Bonus

• Medical Aid Subsidy

• Free Sleep Coaching

• On-site Barista

• Retirement Annuity Subsidy

• Team builds

Be part of that Superclass feeling.

At Super Group diversity is part of our DNA. With teams across 16 countries 85 nationalities and 19 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.

Its all about putting your experience first and ensuring honesty and fairness in all we do.

Here your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!