Helpdesk Team Lead
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
10-10-2025
Vacancies:
1 Vacancy
Job Summary
Our client needs someone to support their operations like a boss (well a leader). Someone who doesnt just put out fires but builds the fire extinguisher factory. Youll be the go-to person for keeping the wheels turning and making sure their team runs lie a finely-tuned machine.
Keep an eagle eye on the support queue.
Assign cases like a traffic cop with a mission. Respond route repeat.
Find trends spot problems and say Aha a lot.
Think fast stay calm and coordinate all the right people like triage maestro.
You will be the glue that keeps everyone connected without getting stuck.
TechOps Product Services they all know you by name.
Approve leave juggle shifts and make sure theres always coverage (even when everyones at a braai).
What You Bring to the Table:
Minimum 3 year IT or business related degree / diploma (or equivalent wizardry)
Minimum 2-3 years leading a technical helpdesk (youve done the hard yards)
Experience with support tools and ticketing systems (you know your way around a queue)
A knack for process design documentation and continuous improvement
Strong technical comprehension and an appetite for product talk
Leadership that lifts others supportive motivational and focused
Because someone must run the show and we think that superhero should be you.
Contact Penny Janse Van Rensburg on emailprotected or quoting the Ref: CTI005833
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Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Communicate Recruitment is Specialist recruitment company with a specialisation in Finance, IT and Engineering recruitment. Our aim is to partner with you and introduce you to great careers and exceptional candidates.
