Operations Lead
Share
Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client in the telecommunications sector is seeking an Operations Lead on a contract duration of 6 months.
The Operations Lead should be able to manage the overall operations of the telecom operator effectively and efficiently. The expectation is to ensure that the interests of the telecom operator are fulfilled and that all SLAs agreed between the operator are met. Need to handle a team and provide proactive communication with the customer and internal stakeholders. He should be able to work with different geographically distributed teams to ensure operational excellence for the customer. The operations lead should be able to effectively and efficiently run a single or multiple OPCOS with a dedicated/shared team distributed in multiple locations.
The Operations Lead should be able to manage the overall operations of the telecom operator effectively and efficiently. The expectation is to ensure that the interests of the telecom operator are fulfilled and that all SLAs agreed between the operator are met. Need to handle a team and provide proactive communication with the customer and internal stakeholders. He should be able to work with different geographically distributed teams to ensure operational excellence for the customer. The operations lead should be able to effectively and efficiently run a single or multiple OPCOS with a dedicated/shared team distributed in multiple locations.
- Ensure the team of engineers is performing the following activities:
- Problems Issues and Defects in Recording and Dissemination
- High-Level Diagnosis of Problems Issues and Defects
- Setting Severity Levels for Problems Issues or Defects
- Ownership of Problems/Issues/Defects Ticket until Resolution
- Application Monitoring to ensure service availability
- Provide necessary logs to different teams and all required support to the respective teams for issue resolution
- Co-ordination between Customer teams and other vendors involved
- Proactive identification of potential problems issues and defects by analysing trends and events
- Expertise And Qualifications
- Strong Telecom Domain Knowledge
- Client Engagement Skills
- Strong leadership skills
- Good Analytical Skills
- Excellent communication skills (Written and Verbal)
- Excellent in troubleshooting
- Understand business priorities
- Knowledge of databases
- MongoDB
- MySQL
- Oracle PL/SQL
- Unix (Solaris or HP-Ux or Aix or Linux)
- Rancher & Docker knowledge
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
With 15 years of experience in the Telecommunications and Financial Services industry in Africa and the Middle East, we are experts at supporting our clients through their digital transformation journeys. We believe in blending traditional methods with cutting-edge strategies to drive ... View more
AI AutoApply
Apply to 100+ jobs with one click
AI Resume Builder
Create an ATS-ready CV in minutes
AI Cover Letter
Write a personalized letter instantly
