Escrow Business Coordinator
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Job Location:
Pontiac, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
10-10-2025
Vacancies:
1 Vacancy
Job Summary
The Escrow Operations Business Coordinator plays a critical role in supporting the Escrow Operations leadership team with controls of core functions for the Escrow Operations team within the Mortgage Servicing department. This position is responsible for assisting with the reconciling of reports and data received from key tier one vendors supporting Escrow Operations and helping to provide oversight into the overall vendor metrics and performance. The Escrow Business Coordinator will also assist with the updating of job aids and coordinating training efforts for the team with leadership. The ideal candidate will possess strong organizational analytical and communication skills with a deep understanding of escrow operations within a mortgage servicing environment.
WHAT YOU WILL BE DOING
- Coordinate and monitor day-to-day escrow activities including tax insurance and escrow analysis cycles through various reports created internally as well as through the key Escrow Operations vendors.
- Responsible for monitoring and reconciling tax penalty fees and tracking any issues and reporting up to leadership monthly
- Creating and reporting on business controls for vendor and internal teams
- Collecting data on scorecards for the key vendors and reporting on the overall performance to the leadership team
- Ensure escrow processes adhere to investor guidelines RESPA CFPB and state-specific regulations and help leadership in updating support materials to remain current on changes.
- Assist with onboarding and oversight of escrow vendors including performance monitoring and issue resolution.
- Support business process improvements by identifying inefficiencies and recommending solutions and working with leadership on implementation plans.
- Create and maintain process documentation procedures and job aids for the escrow team as needed.
- Provide support during audits exams and quality control reviews by gathering documentation and explaining escrow-related processes.
WHAT WE NEED FROM YOU
Must-Have Qualifications:
Associates or Bachelors degree in Business Finance or related field preferred.
3 years of experience in mortgage servicing with at least 2 years in escrow operations.
Prior experience working with escrow platforms (e.g. MSP/Black Knight FiServ Sagent etc.)
Nice To Have Qualifications:
Strong understanding of escrow processes (tax insurance analysis pmi) and regulatory requirements.
Excellent organizational and time-management skills with the ability to manage multiple tasks and meet deadlines.
Proficient in Microsoft Office Suite (Excel Word Outlook PowerPoint); experience with reporting tools (e.g. Tableau Power BI) a plus.
Analytical mindset with attention to detail and problem-solving abilities.
Strong interpersonal and communication skills for cross-functional collaboration.
Ability to work independently and in a team-oriented environment.
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical dental vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
- Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
DISCLAIMER
Required Experience:
IC
Key Skills
- Motivational Interviewing
- Marketing
- Microsoft Office
- Microsoft Access
- Ellucian
- Microsoft Outlook
- Microsoft Word
- Visio
- Detailing
- Microsoft Powerpoint
- Microsoft Excel
- Administrative Experience
About Company
United Wholesale Mortgage partners with independent mortgage brokers to help them provide unparalleled client experience, best-in-class turn times, and competitive rates
