Service BDC Agent Honda of Owings Mills

Honda of Owings Mills

MARKET LEADING PAY PLUS BONUSES

Honda of Owings Mills is part of the fast growing Group 1 Automotive a leader in automotive retail sales and service.

We are growing and looking for Service Business Development CenterAgent to join our team! A Service BDC Agent should be passionate about customer service take pride in their work and enjoy being part of a winning team that cares about employees.

We offer...

• Market Leading Pay based on experience Plus Bonuses
• A Great Working Environment with the Latest Equipment
• Structured Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
• Health Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan
• Pinnacle Awards Program

In addition to competitive pay we offer our associates the following benefits:

• Health Insurance
• Dental insurance
• Vision Life Disability insurance
• 401(k) plan with company match
• Paid vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training and advancement opportunities

Responsibilities:

• Receive inbound service calls
• Contact present customers (phone email) to maintain and improve customer loyalty
• Develop pipeline of service opportunityleads through networking cold calling and referrals
• Customer Satisfaction follow up calls
• Appointment confirmations and reminders
• Missed appointment follow up
• Declined services follow up
• Any additional duties assigned by manager
• Stay up to date on active service specials and ongoing Honda manufacture recalls
• Properly inform and advise customers on what to expect with their service appointments
• Outstanding Customer Service

Qualifications:

• Auto dealership Internet or Business Development Center (BDC) experience is a plus!
• Superior communication and customer service skills
• Solid working knowledge of the Internet
• Maintaining a positive can-do attitude
• High School Diploma or equivalent
  

The pay for this position is $16.20 - $18.00/hr. based on experience.

Group 1 Automotive a Fortune 250 company is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity transparency professionalism teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company visit .

Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks MVR and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.