Close Support Technician (TSSCI + Poly)

Description

The DarkStar Group a GRVTY Company is seeking a Close Support Technician with a TS/SCI Poly clearance (applicable to this customer) to join one of our top projects in Dulles VA. Below is an overview of the project as well as information on our company and our benefits.

THE PROGRAM

The DarkStar Group is a member of 100% of the winning teams for the largest technology program in the Intel Community. Weve been supporting this customer on many different sub-projects of this program since our founding in 2013. Weve grown on this effort by providing the customer with Engineers who have done exceptional work and weve retained our staff by paying very strong salaries and working hard to ensure each Engineer is doing work that aligns with their career interest.

The Role

• The Close Support Technician is responsible for providing in-depth support and problem resolution for Information Technology products access administration and/or applications.
• The Close Support Technician interacts with users to troubleshoot and resolve hardware software and performance problems for customers using LANs PCs and printers. The Close Support Technician also analyzes and levies customer requirements to the appropriate technical business unit and may serve on teams installing software upgrades.

Duties:

• This Close Support Technician performs the following core functions:
• Responsible for providing timely and dependable desktop and access administration support as well as problem resolution within the team
• Interact with customers on-site in response to IT requests and problem resolution
• Resolve technical issues relating to multiple operating environments and various hardware issues (repair reconfiguration installation); and issues with both the standard suite of software products Microsoft Office suite Lotus Notes and other project-specific applications and configurations
• Work closely with customers IT needs and/or problems to ensure they are diagnosed and resolved in a timely fashion while ensuring appropriate security standards and procedures are employed
• Coordinate projects with appropriate service providers and custcustomers identify/resolve project issues and keep customers/project team members informed of projects statuses
• Provide access administration services (i.e. provide customers access to project-specific applications databases and :shared files; process system requests; obtain approvals and serve as a liaison between users and other support offices to resolve/fulfill IT and access administration problems/requirements)
• Perform the physical setup and configuration of desktop hardware and software as needed

Demonstrate the following:

• Ability to identify and resolve technical problems
• Ability to successfully plan coordinate track and execute multiple tasks with competing priorities
• Excellent interpersonal and customer service skills
• Ability to work independently and in a team environment with minimum supervision
• Demonstrated ability to follow-through on assigned tasks
• Ability to execute multiple tasks in an independent manner
• Strong troubleshooting skills
• Ability to explain rules procedures and technical information clearly and accurately both verbally and in writing
• Maintain appropriate technical training to ensure skills are kept current with evolving technology
• Performs other duties as assigned at the direction of Project Management

• Ability to travel on an infrequent but as needed basis primarily CON US
• Thorough knowledge of the customers enterprise network desktop hardware and standard application suites (e.g. Microsoft Office Skype etc.)
• Demonstrated ability to identify and resolve technical problems and strong troubleshooting skills.
• Thorough knowledge of standard desktop hardware and software
• Demonstrated knowledge of server administration maintenance and user account management
• Willingness and ability to get hands dirty move equipment and capable of lifting 20 lbs.

• Experience designing planning and implementing stand-alone IT systems
• Experience with systems or networks
• Experience supporting Citrix virtual desktop environments
• Experience with SIEM and security analytical technologies (e.g. Splunk pcap Netflow Solarwinds etc.)
• Experience with Linux OS Cisco IOS IOS-XE NX-OS.
• Hands-on experience with cloud technologies their provisioning and security.
• Demonstrated ability to assess emerging technologies determine their impact on corporate systems and incorporate them into technical plans.

Why Choose The DarkStar Group a GRVTY Company

The DarkStar Group a GRVTY Company started with a simple American idea: we do things not because they are easy but because they are hard. The DarkStar Group a GRVTY Company exists to answer challenges. We do it for customers in defense intelligence homeland securityanyone whose job it is to advance Americas strategic position. The size of the challenge we face demands new skills new backgrounds and new thinking. Thats what were here to deliver. And when you work shoulder to shoulder with brilliant people tackling the most high-stakes challenges its invigorating. Our culture is built on collaboration mission-focused innovation and a commitment to excellence where every challenge we answer opens the door to a new possibility.

The toughest national security challenges demand vision and ingenuity not just resources. We deliver mission and technical expertise to outpace our adversaries. Were purpose-built to tackle the most entrenched systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defenseincluding the ones still being explored. Our growing capabilities create complementary advantages giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented every day of our lives.

At The DarkStar Group a GRVTY Company we believe that when our employees thrive our company thrives. Thats why we offer a comprehensive and competitive benefits package designed to support your well-being growth and work-life balance.

• Robust health plan including medical dental and vision
• Health Savings Account with company contribution
• Annual Paid Time Off and Paid Holidays
• Paid Parental Leave
• 401k with generous company match
• Training and Development Opportunities
• Award Programs
• Variety of Company Sponsored Events

The DarkStar Group A GRVTY Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email with requested details. A member of the HR team will respond to your request within 2 business days.

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