Market Supervisor

Market Supervisor

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the worlds most iconic brands. We design operationalize and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first working together to make others successful and establishing a rich and empowered work culture we create opportunities for our people and the businesses we serve to be successful.

Job Summary:

The Market Supervisor role requires meeting and exceeding client field expectations with overall market responsibility for Client Program effectiveness and client/customer satisfaction. To do their jobs effectively the Market Supervisor must have excellent client service skills the ability to train and supervise talent and the ability to lead and develop others. Market Supervisors must have performance management and coaching skills allowing ongoing development of their Sales Reps. This position will be responsible for Supervising reps within their territory.

Essential Functions:

Manages all aspects of in-store execution within assigned market including but not limited to staffing of retail locations retail shift scheduling and hours completion call report compliance active customer engagement sales merchandising and inventory management

Establishes and maintains critical relationships with clients.

Ensures and promotes strong relationships with the store teams and support team to ensure communication continuity and adoption of all directives.

Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.

Ensures employee satisfaction through progressive employee engagement.

Manages attrition through key performance indicators.

Manages performance in market to achieve all sales and customer service objectives.

Works collaboratively with District Manager to achieve all client and program objectives.

Communicates and executes launch of projects and initiatives.

Participates in program leadership meetings.

Provides regular reports to District Manager.

Participates in and completes all required sales training personally and ensures all employees in the market are always fully trained.

Provides feedback on current kiosk performance executes plan of action for future progress.

Provides responsibility for distribution tracking and retention of all team resources.

Identifies trends and opportunities and utilizes for continuous sales and experience improvement.

Responsible for identifying needs and making recommendations to District Manager for all hiring training and performance management of employees within the market.


Required Knowledge Skills and Abilities:

Excellent communication skills both verbal and written.

Business acumen

Ability to train and develop subordinates.

Ability to incentivize and drive sales reps to perform and deliver client expectations.

Collaboration problem solving and critical thinking skills.

Action and detail oriented; able to prioritize while handling multiple tasks.

Proficient in MS Office (Word Excel PowerPoint etc.)

Ability to build and maintain relationships.

Proactive high energy self-motivated an entrepreneurial can do attitude.

Ability to influence/Influencing skills.

Job Requirements:


Bachelors Degree or equivalent required experience in lieu of degree acceptable

2-4 years training sales account management or related experience and 2 years of retail management experience required.

Specialty retail management experience required.

Proficient in all MS Office suite of products; Word Excel PowerPoint

Must be available to work evenings and weekends.

Must have a valid US drivers license.

Must be able to work in-store 5 days per week. Will be responsible for 3-5 stores.

Travel Required 60% - 80% travel required to assigned stores.

o Infrequent out-of-state travel may be is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:

• Medical dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.