Pharmacy Support Specialist

Do you want to practice pharmacy in patient centric environment as an integral part of a clinical team

Working an 8 hour shift. Having most weekends off

Heres your opportunity! at Advanced Infusion Care we offer just that a support specialist role with a team that is all about caring for the infusion patient.

Advanced Infusion Care is a leading provider of Infusion Care With our diverse culture and our values around Innovation Stewardship and Unity we are committed to Advancing Quality and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

Advanced Infusion Care offers great benefits including health vision and dental insurance long term disability insurance life insurance a vacation package 401K plan with a generous employer match growth and more!

Address: 18451 Dallas ParkwaySuite 130 Dallas TX 75287

JOB SUMMARY:

This position provides general administrative support with a variety of clerical activities and related tasks. The Pharmacy Support Specialist is responsible for answering incoming phone calls directing calls to the appropriate associate handling the flow of correspondence processing maintaining and storing patient health information as well as additional clerical duties. This position ensures the efficient day-to-day operations of the office.

REQUIRED EDUCATION AND EXPERIENCE:

- A high school diploma or general education degree (GED) equivalent is required and a minimum of 6 months to one year of administrative assistant experience or equivalent combination of education and experience.

- Completion of both pharmacy technician training and national certification to be completed within 6 months of employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Recognizes patients rights and responsibilities and supports them in the performance of job duties; Respects patients rights to privacy and confidentiality.
Answers telephones prescreens and directs the caller to the appropriate associate. Will transfer a caller to an associates voice mailbox when the associate is unavailable.
Responds to patient inquiries as appropriate.
Processes maintains stores and retrieves patient health information in accordance with applicable Federal State and accrediting agencies requirements.
Collects and retrieves patient medical files.
Ensures healthcare workers and employees can easily access relevant information for a specific patients chart or file when needed.
Tracks and manages all documents that require patients and/or physicians signature.
Process new patient admission paperwork.
Takes and retrieves messages for various personnel.
Scans renames and confirms Delivery Tickets for patient records.
Assists with daily UPS shipment by confirming correct addresses and box count before UPS departs.
Organizes files and stores compounding records for future reference.
Receives compounding records and makes sure they are signed by a pharmacist.
Scans and renames compounding records for patient records.
Assists in the ordering receiving stocking and distribution of office and break room supplies.
Checks e-mails and faxes throughout the day for documents that need direction or attention.
Provides callers with information such as company address directions to the company location company fax numbers company website and other related information.
Assists staff with administrative support when requested.
Shares knowledge gained with other staff members and works as a team member.
Interacts with others in a positive respectful and considerate manner.
Performs other job-related duties as assigned.
Provides cross coverage for the Office Administrator during lunch break scheduled PTO and as needed.

QUALIFICATION REQUIREMENTS:

Flexibility and strong interpersonal skills.
Exceptional organizational skills.
Strong customer service skills.
Ability to make decisions solve problems and work independently with little supervision.
Ability to handle multiple tasks simultaneously.
Ability to communicate effectively and professionally with customers and external contacts to the organization.
Knowledge in the use of standard office equipment such as computers scanners telephones fax machines and headsets.
Knowledge in the use of e-mail and Microsoft applications.
Ability to quickly learn the use of software such as Complete Patient Records (CPR) program UPS software and phone line monitoring systems.

Steps to Apply:

To apply for this role you must complete a Culture Index Assessment to be considered. Please note that your application will not be considered if the Assessment is not completed.

Copy and paste the following link into your browser and press enter. Then select the corresponding position for which you are applying. (Pharmacy Support Specialist) Only one assessment per candidate is required. The assessment is brief taking less than ten minutes to complete.

HealthCare is the leading provider of advanced sterile patient-specific intrathecal pump medications and in-home intravenous infusion including immune globulin therapies. These services combines with your advanced nursing and care coordination solutions assist physicians and hospitals in delivering a superior level of care for optimal therapeutic outcomes.

We offer a wonderful work culture looking for an impact player who is positive earnest and hardworking.