Join Our Team as a Spare Parts Customer Service Specialist!
Were looking for a customer-focused professional whos passionate about delivering exceptional service and this role youll be the go-to expert for customers needing spare parts or warranty assistance ensuring their needs are met with clarity speed and care.
What Youll Do:
- Communicate daily with customers via phone email and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required.
- Create spare part proposals process sales orders and advise customers on parts availability and pricing.
- Coordinate with internal departments to meet delivery expectations and resolve issues.
- Monitor order progress confirm ready dates and proactively communicate changes.
- Support warranty request procedures in line with company policies and contracts.
- Build strong relationships with customers by providing timely and accurate support.
Qualifications :
What Youll Bring:
- A passion for serving customers and solving problems.
- Associate degree or equivalent experience in a technical or commercial field.
- Experience in spare parts sales distribution or customer service.
- Strong skills in Microsoft Office; SAP and the ability to reach technical drawings experience is a plus.
- Excellent communication and coordination abilities.
Additional Information :
Apply online at Work :
No
Employment Type :
Full-time
Join Our Team as a Spare Parts Customer Service Specialist!Were looking for a customer-focused professional whos passionate about delivering exceptional service and this role youll be the go-to expert for customers needing spare parts or warranty assistance ensuring their needs are met with clarity...
Join Our Team as a Spare Parts Customer Service Specialist!
Were looking for a customer-focused professional whos passionate about delivering exceptional service and this role youll be the go-to expert for customers needing spare parts or warranty assistance ensuring their needs are met with clarity speed and care.
What Youll Do:
- Communicate daily with customers via phone email and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required.
- Create spare part proposals process sales orders and advise customers on parts availability and pricing.
- Coordinate with internal departments to meet delivery expectations and resolve issues.
- Monitor order progress confirm ready dates and proactively communicate changes.
- Support warranty request procedures in line with company policies and contracts.
- Build strong relationships with customers by providing timely and accurate support.
Qualifications :
What Youll Bring:
- A passion for serving customers and solving problems.
- Associate degree or equivalent experience in a technical or commercial field.
- Experience in spare parts sales distribution or customer service.
- Strong skills in Microsoft Office; SAP and the ability to reach technical drawings experience is a plus.
- Excellent communication and coordination abilities.
Additional Information :
Apply online at Work :
No
Employment Type :
Full-time
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