Creative Support Specialist WebDesign (Orthodontic & Dental Marketing Agency)

HIP a leader in orthodontic marketing and growth strategies seeks a versatile Creative Support Specialist to bring partner websites and creative assets to life within our Web Operations this role youll transform requests into pixel-perfect pages and designs across WordPress/Elementor Figma Canva and Adobe; build and style forms and integrations in GoHighLevel; and collaborate with senior designers and developers to deliver on-brand work that drives measurable results. This is the perfect opportunity for a detail-oriented resourceful professional who thrives on variety solves problems independently and keeps projects organized in ClickUp while providing proactive service-driven communication.

OVERVIEW:

As a Creative Support Specialist on Web Operations youll turn partner requests into polished web pages and creative assetsfrom brief to launch. Youll design in Figma/Adobe/Canva implement in WordPress/Elementor build forms and integrations in GoHighLevel and keep projects moving in ClickUp. Resourceful and detail-driven youll troubleshoot with HTML/CSS collaborate with senior team members and communicate proactively to keep partners supported and delighted.

RESPONSIBILITIES:

Web & Graphic Production: Transform partner requests into pixel-perfect web updates landing pages and design assets that align with brand guidelines and drive measurable results.

WordPress Implementation: Build and style pages/components in WordPress/Elementor; ensure responsive accessible and cross-browser quality from draft to launch.

Creative Asset Creation: Produce on-brand graphics logos collateral and light multimedia using Figma Adobe Creative Cloud and Canva.

CRM & Integrations: Configure and style forms automations and integrations in GoHighLevel; test end-to-end data capture and routing for reliability.

Task & Workflow Management: Manage requests in ClickUpopen/close tasks update statuses and custom fields attach requirementskeeping projects organized and on track.

Technical Troubleshooting: Diagnose front-end issues apply HTML/CSS fixes and escalate complex items with clear reproduction steps and context.

Partner Communication: Provide proactive updates timelines and deliverables; maintain a professional service-first mindset that keeps partners supported and satisfied.

Cross-Functional Collaboration: Work closely with the Senior Web Designer and Senior Web Developer on site builds Figma layouts QA and documentation to keep work moving efficiently.

Quality Assurance & Documentation: Execute QA checklists validate links/forms/flows capture UAT feedback and document changes for clean handoffs.

Asset & File Management: Maintain organized versioned web/design files as well as creative assets in Google Drive for fast and reliable team access.

Process Improvement: Identify bottlenecks and recommend SOP improvements templates and reusable components to streamline delivery and raise quality.

REQUIREMENTS:

Experience: 35 years in digital marketing (medical dental or orthodontic sector preferred).

Web & Design Background: 35 years in web design/development landing pages and graphic design with a strong portfolio.

Platforms & Tools: Proficiency in Figma WordPress Elementor Beaver Builder Canva and Adobe Creative Suite.

CRM & Automations: Familiarity with GoHighLevel (preferred) ClickFunnels or similar CRM tools.

Front-End Skills: Working knowledge of HTML/CSS (preferred). Marketing Knowledge: Understanding of SEO/SEM and content best practices (preferred).

Creative & Media: Strong graphic design and typography skills; experience with video editing and multimedia.

Organization: Exceptional time management organization and attention to detail.

Work Environment: Ability to thrive in a fast-paced collaborative agency setting.

Communication: Excellent communication skills with a partner-first mindset.

Independence: Proven ability to work independently in a remote environmentresourceful in finding answers resolving issues and driving solutions without constant direction.

Mindset: Positive solutions-oriented approach; collaborates effectively addresses challenges constructively and keeps work moving forward.

ABOUT HIP:

At HIP we dont have clientswe have partners. Everything we do is rooted in a collaborative mindset where we grow together and succeed together. Our core values arent just words on a slide; theyre how we show up every day to make a difference for our partners their teams and their communities.

Bring Your Genius

What are you passionate about What gets you in a flow state where work doesnt feel like work Everyone here has something theyre great ata zone where they can bring energy passion and focus. Thats your genius. Its not about just showing up; its about showing up with purpose and using your unique talents to push us all forward.

Elevate Others

Success isnt about climbing the ladder alone. Its about lifting others up along the way. Whether its mentoring a teammate helping a partners team crush their goals or just stepping in to support someone were here to make sure everyone around us wins. Elevating others isnt just a nice ideaits how we get better together.

Drive Value

Its not about just checking the boxes. Its about asking is this actually working Does this help our partners succeed If somethings not driving value we rethink it. Were here to add real measurable resultsnot fluff. And sometimes that means going beyond the usual playbook to figure out whats best for this partner right now.

Own It

This is simple: take responsibility. If youre in a role own it. If something needs fixing fix it. No passing the buck. We trust every person here to show up take charge and deliver. Its not about perfection; its about stepping up and doing the worktogether.

These arent just ideastheyre what make us HIP. Lets live them out every single day.

Brand Promises

At HIP these promises guide how we serve our partners every day. They reflect what we stand for and how we ensure meaningful impact.

We Are More Than Marketing

Its not just about running ads or generating leads. Thats just the starting point. HIP goes deeper to help partners grow their practices strengthen their teams and build scalable systems. Marketing is only one piece of the puzzle. The bigger picture is about transforming practices for long-term success.

We Provide a Holistic Approach

Everything in a practice is interconnectedoperations team structure marketing and patient experience. HIP takes a step back to look at the full picture. Its not about quick fixes but about ensuring that every piece works together to create sustainable growth.

We Provide a White Glove Experience

HIP aims to deliver an elite level of service in every interaction. Whether its a call a meeting or a solution partners should feel valued and supported at every step. Its about creating an experience where partners know their success is always the priority.

We Go Beyond the Business

HIP is focused on building real relationships with partners. Its not just about numbers or transactionsits about understanding their goals challenges and vision. When theres trust and connection the partnership goes beyond just business. It creates a foundation for mutual success.

BENEFITS:

401(k) matching

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

PTO eligibility after 90 days of hire (10 vacation days the first year of service unlimited PTO starting year two flexible partial days and sick/ personal days)

SCHEDULE:

Remote position (You MUST be located in the US)

8-hour shift (You will be expected to track time.)

8 am- 5 pm CST

Monday to Friday