Director, Client Success

Minneapolis, MN - USA

Yearly Salary: $ 124600 - 171400

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for a proven leader to join our team as Director Client this role you will focus on delivering best-in-class service to Elements Clients. This leader will oversee a team of 80 professionals dedicated to ensuring clients achieve their desired outcomes while using Elements products and services. The function of Client Success is proactive and strategic focused on long-term partnerships. This team is a critical driver of Client satisfaction retention and growth ensuring that Elements service exceeds client expectations and achieves their key outcomes.

What Youll Do

Team Leadership and Management

Lead a team of 80 client service professionals ensuring alignment with organizational goals and client priorities.
Foster a high-performance culture focused on accountability collaboration and growth.
Support employee growth & development to ensure employee engagement and retention.
Support organizational growth through strategic resource management & workload distribution

Service Delivery Excellence

Oversee execution of service delivery for a portfolio of client fleets ensuring high-quality outcomes that align with client goals and objectives.
Cultivate a culture of proactive engagement to minimize client disruption ensure seamless issue resolution strengthen client relationships and ensure client retention
Ensure performance measurements (Internal & Externa) meet or exceed expectations
Instill a client-centric culture that prioritizes value realization and delivering an exception client experience

Continuous Improvement

Actively participate in governance forums to address high-impact issues and develop actionable solutions.
Anticipate challenges and proactively identify opportunities for improvement
Drive continuous improvement initiatives by leveraging insights KPIs and performance metrics.

Strategic Client Partnerships

Develop strong relationships with key clients serving as a trusted advisor and advocate.
Collaborate to ensure maximum value realization of products and services and recommend solutions focused on driving outcomes aligned to clients key objectives
Engage in service recovery efforts to ensure swift resolution and client satisfaction/validation of solution
Provide Voice of Client perspective to enhance products and services as well as Elements ways of working ensuring an elevated client experience
Cross-Functional Collaboration

Basic Qualifications

Must have a Bachelors degree in business or related field
Minimum 5-8 years in client success or service delivery preferably within B2B automotive financial services or fleet management.
Proven ability to manage large teams (50) with a track record of meeting and exceeding
Strong understanding of B2B client servicing fleet management leasing or transportation industries.
Expertise in building and maintaining relationships with enterprise clients driving client satisfaction and retention.
Ability to navigate complex business environments driving strategic decisions based on data and analysis.
Excellent communication and interpersonal skills with experience collaborating with senior management and cross-functional teams.
Strong project management operational efficiency and problem-solving abilities.
Familiarity with technologies that support business strategies and objectives.

Preferred Qualifications

Education- Advanced degree is preferred.

Location: Hopkins MN

The hiring base salary range for this position is $124600 to $171400 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .

Know Your Rights: Workplace discrimination is illegal

Required Experience:

Director

Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we ...