IT On-Site Support Technician

Eurofins is seeking a self-motivated and enthusiastic IT Field Service Technician which is a Second Level / Tier 2 position where you will be responsible for a combination of remote desktop support for local and nationwide support tickets in-person support and act as fill in for occasional overflow of Service Desk calls.

• Support one or more localized laboratories to provide in-person on-site support 4 days per week and 1 day Optionally from Home.
• Provide remote support to laboratories across North America.
• Troubleshoot and resolve customer hardware software and general network connectivity issues. 
• Break highly technical concepts down into non-technical language and communicate them to people of all IT skill levels.
• Must be open-minded and considered a change agent.
• Provide hands on/onsite support for various technical challenges.

Qualifications :

Skills and Relevant Experience:

• Minimum 1 years of Desktop Support w/increasing responsibilities
• 1 yr. minimum of Help Desk Support (or equivalent)
• 1 yr. minimum of Knowledge Management
• 1 yr. minimum ServiceNow (or equivalent ITIL Incident tracking)
• Intermediate troubleshooting and repair of Windows OSs (Win10 and Win11)
• Intermediate troubleshooting and repair of hardware UPSs installing workstations onboarding new users off boarding users etc.
• Intermediate troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016 O365 SCCM Azure Exchange Server 2008-2021 Windows 7 11 etc.
• Basic knowledge of Active Directory DNS DHCP Group Policy as well as support for such things as setting up or repairing access to network folder and file shares setting up network printing scan to email configurations etc.
• Intermediate support for VPN and remote access Citrix thin clients VMWare or equivalent
• Support for Citrix FileShare Bomgar Remote Desktop Symantec VIP/Microsoft Authenticator Cisco IP Communicator Cisco WebEx SentinalOne Remote and On-Prem imaging PCs and laptops and so much more.
• Intermediate troubleshooting and providing HOW TO support for MS Office O365 MS Teams OneDrive SharePoint and more.
• Familiarity with network connectivity TCI/IP Firewalls Vlans Ethernet etc.
• Have basic understanding of ITIL concepts:  Incident Major Incident Problem Record Knowledge Article Asset Management Change Request Service Portal etc.
• Provide timely first contact resolution (FCR) to technical support issues while following company standards and procedures
• Provide occasional on-call support
• Develop Knowledge Based Articles (KBA) for publication and support.

Other Qualifications Considered:

• HDI Technical Support Professional Certification (or equivalent)
• ITIL Foundations Certification is nice to have.
• Any IT Certifications will increase the chance (Net Comptia Cisco Azure etc.)

Additional Information :

What do we offer

• Stable employment - a company that is a leader in its field.
• Package of necessary tools for work - phone laptop.
• Opportunities for development.
• Work in an international company.
• Work in hybrid mode - 4 days of work from the office each week.

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity!The Eurofins network of companies believes in strength and innovation through diversity being anEqual Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: description:Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics and in the support of clinical studies as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years Eurofins has grown from one laboratory in Nantes France to ca. 62000 staff across a decentralised and entrepreneurial network of more than 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2023 Eurofins generated total revenues of EUR 6515 million and has been among the best performing stocks in Europe over the past 20 years.

Remote Work :

No

Employment Type :

Full-time