Customer Service
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Resolves Customer issues questions concerns with effective clear and professional written and oral communication in Mandarin.
- Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors issues.
- Builds Platform and business knowledge to better serve Vendors
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance.
- Liaise with other departments such as Customer Service Merchant Investigations or Payments teams as required to resolve Sellers issues and questions in Mandarin.
Qualifications :
HSC any Graduation * or 105 or 123 Diploma along with Mandarin language certificate.
Additional Information :
Requirements:
- Proficiency in Mandarin (spoken and written) and English.
- Strong communication problem-solving and interpersonal skills.
- Ability to multitask work under pressure and handle difficult situations calmly.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
