SEI Complaints Officer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To manage and resolve complaints from consumers and stakeholders in accordance with regulatory standards ensuring fair outcomes and promoting public trust in the regulatory framework. The role involves detailed investigation stakeholder engagement and contributing to policy and service improvements.
Key Accountabilities
- Receive and assess complaints related to regulated entities or services ensuring they fall within the organisations remit.
- Conduct thorough investigations by reviewing documentation liaising with complainants and regulated bodies and applying relevant legislation or codes of practice.
- Draft clear impartial and well-reasoned decisions or recommendations based on evidence and regulatory guidelines.
- Ensure all complaints are handled in line with statutory obligations internal procedures and service level agreements.
- Maintain accurate and secure records of complaints investigations and outcomes using case management systems.
- Identify systemic issues or trends and escalate them to policy or enforcement teams for further action.
- Contribute to the development of complaint handling procedures and continuous improvement initiatives.
- Provide guidance and support to complainants ensuring they understand the process and their rights.
- Collaborate with legal compliance and policy teams to ensure consistency and integrity in complaint resolution.
- Manage associated mailboxes
- Prepare reports and briefings for senior management regulatory committees or external stakeholders
This is not a definitive list of duties
Qualifications :
- Minimum Leaving Cert
- 2 years administration experience.
- Fluency in both written and oral English excellent documentation skills required
- Experience in complaints handling investigations or regulatory compliance ideally within a public sector or regulated industry.
Additional Information :
Core Competencies
- Customer Focus
- Strong Communication skills
- Drive and Resilience
- Building Relationships
- Team Management
- Leadership
- Decisiveness
- Problem solving
- Flexible & Adaptable
Expected Behaviours
- Customer focused
- Be organised efficient and quality focused
- Strong time management skills
- Experienced in dealing with members of the public
- Effective interpersonal skills; able to develop good working relationships with people at all levels
- Able to work under own initiative
- Strong organisational skills and attention to detail
- Excellent PC Proficiency and knowledge of MS Office applications
- Excellent communication skills
- Ability to prioritize and meet critical deadlines
Remote Work :
No
Employment Type :
Contract
Key Skills
- CCTV
- Federal Agencies
- Customer Service
- Clearance
- Facility
- Suspicious Activity
- Property Damage
- Public Safety
- Daily Operations
- Professional Development
- Access Control
- Communication
- General Public
- Procedures
- Powerpoint
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
