Beauty Therapist, The Savoy Hotel

Job Title: Beauty Therapist
Department: Beauty & Fitness
Inspired & Supported by: Senior Beauty Therapist

Salary: 1494 (including service charge) commission 

Your purpose will be:
To provide a welcoming and memorable treatment experience for guests. To contribute towards creating an immaculate facility and guest experience in all areas of Beauty & Fitness.

You will be accountable for:
    Ensuring the comfort and safety of all guests
    Meeting all Forbes and LQA standards while providing a personalised and memorable experience
    Ensuring the facilities and treatment rooms are maintained and replenished to a high standard at all times
    Meeting sales targets for the upselling of treatments and products

Your key responsibilities & contribution will be:
    Welcome guests provide a warm orientation and anticipate guest needs during visit
    Schedule treatment bookings and ensure smooth operation of the reception
    Perform massages facials manicures and pedicures in a safe professional and hygienic manner.
    Ensure timeliness for appointments and thoroughly review appointments after completing each service
    Assist in the operations of the reception and the facilities
    Deal with any guest complaints comments or concerns with discretion and urgency
    Maintain guest confidentiality at all times
    Comply with all health and safety processes
    Assist with monthly stocktake
    Maintain accurate accounting procedures for transactions and reconciliations
    Keep up to date with the latest trends and servicing protocols with the aim to continue to improve and enhance our services.
 

Qualifications :

What you will need to do this role:
Essential:
    Passion for customer service and providing outstanding treatments to all guests
    Graduate from an accredited school of aesthetics (CIDESCOCIBTAC NVQ3 or equivalent)
    Minimum of 2 years of experience as an Aesthetician
    Previous experience in a luxury environment or day spa
    Trained in body treatments facials manicure and pedicure
    Outstanding communication skills both written and spoken
    Enthusiastic and positive personality
    Excellent attention to detail
    Highly organised and able to work independently
    Flexibility to work shifts and weekends

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information :

Whats in it for you

• Competitive salary pension
• Accrued holidays
• Exclusive discounts:
  • Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Colleague restaurant interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access
• Local discounts for F&B and retail

Remote Work :

No

Employment Type :

Full-time