Manager, Social Impact

Whats it all about

Visa understands that operating a successful company includes driving business growth delivering strong shareholder returns and expanding digital commerce in support of local economies.

The Social Impact & Sustainability (SIS) team executes on this belief every day connecting our shared communities within and outside of Visa. We strive to place Visa at the forefront to power the future of commerce for everyone through inclusive financial products innovative and impactful solutions and responsible corporate leadership. Our team works to leverage Visas assets business model and global scale to drive business growth and economic growth with a focus on communities where we do business. We aim to achieve this by building purpose-driven partnerships and delivering programs that have societal and business benefit with a particular emphasis on supporting the financial success of small and micro businesses (SMBs).

What a Manager Operations and Client Delivery LAC Social Impact & Sustainability does at Visa

As a key member of Visas Latin America and Caribbean (LAC) team the Social Impact & Sustainability Manager will be responsible for supporting team operations and delivery of impact programs and solutions with clients and partners across the LAC region aligning with Visas 2030 business vision and market-specific priorities. This role is pivotal in driving measurable impact through strategic programs and partnerships.

Key Responsibilities

1. Strategy Execution

• Shape and advance the LAC social impact & sustainability strategy and roadmap to deliver on Objectives and Key Results (OKRs).

• Align initiatives with Visas global priorities focusing on:

• • Empowering small businesses and entrepreneurs through digital tools knowledge access and security.

  • Promoting financial education to foster economic inclusion and development.

  • Enhancing digital commerce security for all users.

  • Demonstrating Visas long-term commitment to the communities we serve.

2. Program and Solution Delivery

• Lead regional programmatic and partnership deployment in alignment with market strategies.

• Manage end-to-end program delivery with key clients and stakeholders within the LAC Region with a particular focus on Colombia in partnership with other Visa functions

• Manage project timelines task lists and deliverables to ensure on-time execution.

• Track and update project progress in internal systems and tools.

• Provide post-delivery support including gathering client feedback and supporting reporting needs.

• Collaborate cross-functionally with country leadership Communications and Government Engagement teams to implement programs.

• Establish feedback loops to share insights and best practices across regions.

3. Stakeholder Engagement

• Build and maintain strong trust-based relationships with key external stakeholders across LAC.

• Develop compelling narratives that articulate Visas purpose and impact in priority markets.

• Enhance Visas reputation and influence with decision-makers through consistent values-driven engagement.

Business Planning & Operations

• Supporting LAC SIS across finance and international operations with dotted line reporting into the global Senior Director SIS Business Planning and Operations

• Supporting SISs input into Visas client engagements presentations and RFP responses across LAC

• Facilitating the creation and syndication of regular updates and reporting to all levels of Visa management on key metrics and objectives

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

What you will need:
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
Experience in working in the technology and/or financial services sectors and experience implementing social impact and/or financial inclusion programs preferred as well as government politics communications and/or economic development is a plus.
Strong stakeholder management with the ability to deliver an aligned plan across multiple stakeholders to drive a shared vision
Demonstrated success in emerging markets in building long-term partnerships with leading organizations in the public and civil sectors.
Outstanding written and verbal communication skills required in Spanish and English
Ability to manage competing priorities with a flexible and adaptable approach to support broader market strategic initiatives as needed
Team player with experience working regionally or even globally across cultural geographic and time zone boundaries
Creative and resourceful in overcoming barriers and unexpected roadblocks
Excellent understanding of and passion for social Impact & sustainability
Proven ability to think ahead engage proactively and take initiative with ability to influence and enable teams and colleagues across the business and without direct reporting relationships
Ability to work with limited supervision

What will also help:
Experience working in the payments industry
Experience working in markets outside of Colombia
Strong understanding of financial inclusion financial education and SMB needs
Understanding of the intersection between social impact government/regulatory affairs and communications
Global mindset but knowledgeable of different cultural ecosystem landscapes and ability to connect to Visa business goals

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time