Assistant Case Manager

Perth - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Primary Details

Time Type: Full time

Worker Type: Employee

Assistant Case Manager

Location: Perth
Fixed Term Contract until end of Nov 2026

The opportunity

This is an exciting opportunity to join us at entry level support our Workers Comp Claims team. As a key member of the engine room of the business you will play a crucial role in supporting our Case Managers to be able to provide the best experience for our customers.

Your responsibilities will include but are not limited to:

Support our customers by acting as the key point of contact for stakeholders including injured clients general practitioners and other medical professionals
Respond to enquiries in an accurate concise and courteous manner ensuring that we are putting the customer at the heart of what we do to ensure an effective resolution
Assist Case Managers in the development of case management plans for clients that stipulate goals and activities.
Accurate & efficient data entry
Claims activities are completed accurately and within the agreed timeframe
Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies

About you

To be successful in this role you will have:

A customer-centric approach which sees you optimise outcomes for our customers
Developed time management skills
Proven ability to demonstrate resilience in managing challenging scenarios
A keen willingness to learn and proactively engage in a fast paced dynamic team

About QBE

We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities. With more than 13000 people working across 26 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.

We believe this is our moment what if it was yours too Your career at QBE lets make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Life Leave supporting the life events we all experience leaving your annual leave for rest
Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks gender-equal flexible leave for all new parents including paid super
Voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
A range of discounts on insurance products car hire hotels goods and services

Rewards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program
2023 Most Inclusive Workplace at theAustralian HR Institute (AHRI) Awards
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
Family Friendly Workplace accredited employer since 2021

APPLY NOW and lets make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:

Claims Administration Communication Critical Thinking Customer Service Data Entry Detail-Oriented Document Management Insurance Claims Processing Intentional collaboration Managing performance Microsoft Applications Prioritization Problem Solving Risk Assessments Time Management

Application Close Date: 25/10/2025 11:59 PM

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Required Experience:

Manager

Primary DetailsTime Type: Full timeWorker Type: EmployeeAssistant Case ManagerLocation: Perth Fixed Term Contract until end of Nov 2026The opportunityThis is an exciting opportunity to join us at entry level support our Workers Comp Claims team. As a key member of the engine room of the business you...