Group Vice President, Platform AI Experience Engineering

We are seeking a bold and visionary Group Vice President of Platform AI Experience Engineering to lead the technology that powers all user experiences across ServiceNows platformweb mobile and AI. This engineering executive will lead the architecture development and global delivery of foundational experience technologies including our web framework UI components and theming low-code builders mobile platform and native applications as well as our flagship end-user experiences including Workspace and Portal.

A key focus area is leading the engineering behind our next-generation Generative and Agentic AI Experiencesincluding task summarization resolution note and KB generation task classification research and resolution agents all deeply integrated into the platform to empower fulfillers across IT HR and Customer workflows.

You will oversee a world-class engineering team that builds mission-critical UX technology used across the enterprise collaborating deeply with Product Design AI and Cloud Platform teams to shape the future of human-AI interaction.

Responsibilities

• Lead the vision strategy and execution for the platforms user experience layer across web mobile and generative interfaces.
• Drive architectural leadership across core UI (framework theming design system) Workspace and Portalpowering seamless cohesive user experiences.
• Own the native mobile platform (framework builder runtime apps) for delivering first-class mobile experiences at scale.
• Build and scale low-code/no-code UX tools that empower developers and creators to build rich user experiences with speed and quality.
• Deliver scalable performant infrastructure and APIs for running AI-infused applications and workflows across ServiceNow.
• Lead development of generative and agentic AI skills: task summarization resolution note generation KB/article creation classification agents research/resolution bots.
• Foster a high-performance engineering culture that champions innovation reliability and customer-centric development.
• Partner across AI platform product and UX teams to define next-gen AI/UX convergence making AI usable trusted and deeply integrated into the product.
• Inspire mentor and scale a global engineering team of 500 across the US India and Europe cultivating future leaders.
• Represent ServiceNow externally on AI-driven UX innovation and modern experience engineering at scale.

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 15 years of experience in software engineering leadership including building large-scale cloud platforms and modern frontend/mobile experiences.
• Proven expertise in leading enterprise-scale UX technologyframeworks component libraries design systems and builders.
• Deep understanding of native mobile platforms (iOS/Android) cross-platform frameworks and mobile-first development strategies.
• Strong background in Generative and Agentic AIexperience shipping AI-powered user experiences in enterprise software is a strong plus.
• Experience delivering SaaS products with high performance scalability security and availability.
• Demonstrated success in building and managing globally distributed engineering teams in a fast-paced environment.
• Expertise in Agile development DevOps culture and modern engineering best practices.
• Excellent communication skills with the ability to translate complex technical topics to business stakeholders and executives.
• Strategic thinker with a hands-on execution-oriented mindset and a passion for mentoring and growing engineering talent.
• Bachelors degree in Computer Science or related field; advanced degree preferred.

For positions in this location we offer a base pay of $294700 - $500800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time