Portfolio Performance Manager (Private Label)

POSITION: Portfolio Performance Manager (Private Label)

COMPENSATION: Pursuant to state regulations the salary range is $95000-$120000 plus bonus potential. âEligible to participate in the company benefits plan. We offer health vision dental and pet insurance. We offer a 401(k) retirement plan student loan assistance licensing and continuing education reimbursement parental leave and housing allowances or gifts.

REPORTS TO: Director of Operations

SUMMARY

The Portfolio Performance Manager is accountable for advancing employee performance operational efficiency and organizational growth through strategic learning programs coaching and performance management. This role not only creates and delivers impactful training but also evaluates business processes ensures alignment with KPIs and communicates performance expectations and deliverables across teams. With a strong focus on sales service excellence and reputation management the Portfolio Performance Manager plays a central role in driving results at the team site and portfolio level while safeguarding brand standards and enhancing the employee and resident experience.

CORE RESPONSIBILITIES

• Analyze Key Performance Indicators (KPIs) and operational metrics across the property management portfolio to identify trends performance gaps and areas for improvement.
• Develop and implement strategies and process enhancements to optimize efficiency reduce costs and improve service delivery within property operations (e.g. leasing maintenance resident retention and financial reporting).
• Coach and mentor team members and site leadership to directly address and resolve identified performance deficits and operational challenges.
• Establish and maintain standardized operating procedures (SOPs) and best practices for all operational functions to ensure consistency and compliance.
• Lead operational reviews and conduct site visits to assess on-the-ground performance identify bottlenecks and drive accountability for results.
• Collaborate with regional and site leadership to set performance targets monitor progress and ensure the successful execution of operational initiatives.
• Drive the adoption of new technologies and systems that enhance operational efficiency and the resident experience.
• Report on operational performance and the impact of implemented strategies to executive leadership.

QUALIFICATIONS

• 3-5 years of relevant industry experience in operations training and systems
• Excellent time management and organization skills as well as a professional attitude
• Institutional knowledge of Cardinal Group and deep industry-specific knowledge of property management
• Customer service focused (i.e. generating accurate and timely results and effectively communicating to team members co-workers and management)
• Ability to multi-task and self-manage workloads and projects
• Effective presentation and facilitation skills
• Ability to travel nationally 30% of the time and evenings/some weekends while on-site
• Ability to embody the Cardinal Culture and Cardinals Core Values every day

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature weather odors and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the Team Member is regularly required to use hands to finger type handle or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms and climb stoop or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including but not limited to rain snow heat hail wind and sleet. The Team Member must be able to push pull lift carry or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Routine local travel is required to attend training classes client visits or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Overnight travel required to attend company functions training property visits and other situations necessary for the accomplishment of special projects that may be assigned from time to time.

Required Experience:

Manager