Help Desk Support Specialist
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Nalley Consulting is seeking full-time Help Desk Support Specialistsin metro Washington D.C.
Position: Help Desk Support Specialist
LCAT: Mid andSenior
Location: DIA HQ Washington D.C.
Required clearance: TS/SCI with willingness to take CI poly
Required experience: At least 8 years for Senior; at least 5 years for Mid.
Desired education: Bachelors degree
Description:
- Provides in-depth support and leads problem solving and implementation efforts for specifictechnology products or applications.
- Applies specific functional knowledge and working and general industry knowledge.
- Develops or contributes to solutions to a variety of problems of moderate scope and complexity.
- Works independently with some guidance and reviews or guides activities of junior employees.
Basic Qualifications:
- Experience with help desk operations and trouble ticketing systems
- Knowledge of Windows operating systems and O365 environments
- Ability to perform Tier I-II onsite support
- Security Certification
Additional Qualifications:
- Experience as a Help Desk technician in DoD or industry environments
- Knowledge of basic system administration principles
- Ability to triage basic operating systems and networks issues
ABOUT NALLEY CONSULTING
Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran Nalley Consulting has grown to include multiple IDIQ vehicles in several states.
Nalley Consulting fringe benefits include:
- Excellent medical dental and vision benefits
- PTO
- 11 paid federal holidays
- Tuition assistance
- Paid military-reserve leave
- Paid parental leave for birth or adoption
- 401k matching up to 5 percent of the base salary
- Flex time
- Company-paid short-term disability long-term disability and life insurance.
Required Experience:
Senior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Nalley Consulting supports federal & state government agencies by providing highly qualified professionals devoted to fulfilling our clients’ missions.
