Hospitality Front Office Supervisor

Austin, TX - USA

Hourly Salary: $ 26 - 28

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a polished and professional Front Office Supervisor to join the team at a high-end design-forward hotel known for delivering exceptional guest experiences. This is far more than a standard check-in/check-out position it is an opportunity to help shape each guests stay from the moment they arrive until their departure.

The ideal candidate has a passion for hospitality leads by example and thrives in a service-driven environment where attention to detail and personalized service are paramount. Youll supervise front desk operations support the team and ensure every guest receives the luxury treatment they expect and then some.

Key Responsibilities:

Oversee daily front desk operations with a focus on delivering a luxury-level guest experience
Greet guests warmly manage check-ins and check-outs and ensure smooth arrivals and departures
Respond to guest inquiries special requests and concerns with professionalism and care
Resolve escalated or complex guest issues and have the authority to process refunds and service recoveries as needed
Supervise train and support front desk associates to maintain consistent service standards
Process reservations modifications payments and guest profiles accurately using Opera PMS (preferred)
Provide expert knowledge of local attractions dining and services to elevate the guest experience
Maintain a well-organized clean and professional front desk and lobby area
Ensure adherence to hotel policies brand standards and front office procedures

Required Experience:

Manager

We are seeking a polished and professional Front Office Supervisor to join the team at a high-end design-forward hotel known for delivering exceptional guest experiences. This is far more than a standard check-in/check-out position it is an opportunity to help shape each guests stay from the moment...