BPO Team Lead (Hybrid)

Role Details

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

The Scoot Compliance Team Leader is responsible for overseeing daily compliance operations ensuring policies and procedures are followed and guiding the compliance team in maintaining regulatory and internal standards. This role acts as a liaison between team members and upper management supports process improvements and promotes a culture of integrity and accountability.

What Youll Do:

• Team Leadership:
  • Supervise and support compliance team members in day-to-day activities.
  • Provide coaching mentoring and performance feedback.
  • Schedule and allocate tasks to ensure team efficiency and balance.
  • Maintain and meet performance expectation and partner relationship with Scoot Compliance Point of Contacts
• Compliance Monitoring & Reporting:
  • Ensure accurate and timely execution of compliance checks and processes.
  • Monitor adherence to company policies regulatory requirements and industry best practices.
  • Escalate potential risks or non-compliance issues as needed.
• Process Improvement:
  • Identify areas for operational improvements and suggest/implement changes.
  • Work with stakeholders to streamline compliance procedures.
• Training & Development:
  • Onboard new compliance team members and ensure ongoing training for the team.
  • Keep the team updated on changes in regulations policies and procedures.
• Collaboration & Communication:
  • Serve as the point of contact between the compliance team and other departments.
  • Represent the team in meetings and relay important updates or concerns.
  • Serve as the escalation point for concerns or violations.
    

What We Expect From You:

• Native to near-native English - spoken written and comprehension
• Embody and exemplify the Crescendo core values on a consistent basis and set the tone for others: Be Humble Care for Others Take Ownership Embrace Growth and Manifest Trust.
• Must have a thorough understanding of the partners processes tools and metrics
• Team-oriented focus with strong collaboration skills
• Ability to use sound judgment and take responsive action effectively and timely when appropriate
• Continuous improvement attitude; ability to suggest and implement best practices or process enhancements that support the team achieving business objectives
• Excellent relationship building skills with the ability to communicate and collaborate across all organizational levels
• Is flexible amid an ever-changing and growing environment
  

What Youll Get In Return:

• Hybrid workplace - depending on the partner role management and/or personal workspace
• Full-time with the potential for overtime if requested and approved.
• Competitive compensation based on experience
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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