Back of House VIP Manager Cineplex Cinemas Seton & VIP

City:

What you will do:

Managing and Leading the Team:

Oversee VIP Menu standards food safety and product quality.

Assume a hands-on role during peak/critical revenue periods and as needed to ensure speed of service and quality standards are met

Review daily challenges of guest service to enhance operational execution.

Coordinate cast responsibilities during shifts.

Coach train and mentor cast members and provide in the moment feedback.

Work closely with entire team including the General Manager sharing information openly to enhance learnings and problem solving on an on-going basis.

Support FOH areas of operation when required.

Work towards their assigned theatres metric goals by reviewing execution and recognizing success.

Support Audit and Loss prevention control systems within the theatre environment.

Coordinate and follow up to ensure equipment maintenance and cleaning protocols are being followed

Encourage high performance through on-going development of the Cast Members and Cast Leaders drive continuous performance improvement-based observations of performance

Assist with the organization of and actively encourage participation in cast events.

Initiate and maintain communication on an individual level as required to increase motivation engagement and retention.

Provide feedback regarding individuals with the potential for advancement in the Cast Member/VIP Cast Member career path.

Actively participate in recruiting efforts to build a strong team.

Conduct and participate in the facilitation of interviews and group interviews to hire new back of house employees.

Managing the guest experience

Interact regularly with Guests to understand their expectations.

Oversee the presentation of all food items prepared by the kitchen to ensure Guest satisfaction.

Maintain a high degree of visibility professionalism and accessibility to Guests.

Coach cross-train and cross-utilize Cast to deliver optimum standards of service to our Guests.

Deal swiftly and professionally with Guest concerns on all matters with a focus on food service quality and presentation.

Deliver high quality service in all areas.

Conduct frequent walkthroughs using all building assessment tools.

Payroll controls:

Ensure the theatre is staffed to meet business requirements and adjust as required

Health & Safety

Ensure all Health and Safety standards /procedures are being met

Ensure ANY machinery or equipment are safe for both guests and employees and locked out if necessary.

Ensure employees receive training in the safe operation of their specific work tasks.

Ensure all injuries and near misses are reported to the management team; submit incident reports as necessary.

Oversee and ensure all cast are following the health and safety policy and

Administrative & Other duties:

Effectively follows all Cineplex values policies and procedures while role modeling and practicing company culture

Effectively executes promotions rentals and other special events at the theatre from a culinary perspective.

Support the operation of the theatre according to corporate standards.

Provide feedback around the execution of the third-party contracts.

Communicate theatre information upward downward and across.

As assigned accountable for completing accurately all daily weekly and monthly reports.

Provide recommendations to increase revenues and efficiency or improve profitability in all areas of the business.

Assist the theatre in achieving its budgetary requirements.

Support in the execution of all corporate initiatives related to key business units such as but not limited to Media Marketing and Merchandising.

Education & Certification

National Food Safety Training Program

First Aid (Adult and Child CPR)

Provincial Alcohol Handling/Serving Certification

Certificate/diploma in culinary arts preferred

Experience

Past experience working in a kitchen environment.

Past Management Experience preferred

Guest Service experience (Quick-service retail hospitality) preferred

Knowledge Skills and Abilities

Passion for food/cooking

Attention to detail

Strong communication skills

Demonstrates leadership courage communicating/delivering feedback to peers

Culinary/knife-handling skills

Enjoys working with people

Approaches tasks with enthusiasm

Demonstrates leadership skills and the ability to encourage others to perform at a higher level

Demonstrates leadership by modeling behavior

Demonstrates and describes how to complete tasks

Demonstrates strong organizational skills

Responds calmly and professionally to stressful situations/high stress situations

Able to break down tasks into simple well-organized sub tasks

Able to work in culinary positions as required

Working Conditions & Effort

Standing on feet moving through VIP area

Ability to work in a kitchen environment (hot close quarters near equipment)

Ability to lift and manipulate objects of up to 50 lbs for 50 feet

Ability to adhere to all safe work requirements and policies.

As required use of Personal Protective Equipment.

Occasional walking carrying pushing/pulling manipulating small items.

Frequent reaching handling gripping standing continuous balance.

Frequent interaction with people.

Hours of work to include evenings and weekends.

Inclusion & Diversity

Cineplex its subsidiaries and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of collective sum of our individual differences experiences knowledge innovation self-expression uniquecapabilitiesand talent represents a significant part of our culture. By valuing a diverse workforceweenforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals including those with disabilities by identifying and removing barriers that may prevent inhibit or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application interviews assessments and placement) please contact us at or via email at .

While we appreciate all interest only those candidates selected for an interview will be contacted.