Revenue Cycle Representative (Urgent Admissions) Patient Access Management (PAM) Patient Financial Services (PFS)

Job Summary:

University of Iowa Health Care department Patient Financial Services is seeking a Revenue Cycle Representative (RCR) for an entry-level Urgent Admissions Specialist who will be expected to provide exceptional customer service to our external customers: patients patient families insurance contacts etc; as well as internal customers. You will support UI Health Cares Service Excellence standards to all of our customer groups by demonstrating compassion empathy and respecting patient rights. You will utilize tools and processes to make independent decisions and will maintain integrity and

The Urgent Admissions Specialist must have a demonstrated ability to prioritize multi-task & quickly change focus in fast-paced team environment. You will be expected to provide accurate and comprehensive information (verbally and in writing) to patients outside agencies and various administrative and management personnel regarding all third-party interactions patient billing and customer service activities. The Admissions Specialist must have the ability to exhibit compassion and empathy when working directly with patients and/or their families.

This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

University of Iowa Health Carerecognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.

WE CARE Core Values:

• Welcoming- We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients trainees and employees; and allows all to thrive in their health work research and education.

• Excellence- We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care education and research.

• Collaboration- We collaborate with health care systems providers and communities across Iowa and the region as well as within our UI community. We believe teamworkguided by compassionis the best way to work.

• Accountability- We behave ethically act with fairness and integrity take responsibility for our own actions and respond when errors in behavior or judgment occur.

• Respect-We create an environment where every individual feels safe valued and respected supporting the well-being and success of all members of our community.

• Empowerment-We commit to fair access to research health care and education for our community and opportunities for personal and professional growth for our staff and learners.

Position Responsibilities:

• Analyze and verify patient demographic insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement.

• Review accounts and initiate pre-certification pre-authorization referral forms and other requirements related to managed care; route to appropriate departments as needed.

• Advise patients and/or family members about their healthcare accounts and link patients to the available funding sources such as: Medicaid Healthcare Marketplace Payment Plans and Uncompensated Care.

• Identify & report undesirable trends and reimbursement modeling errors or underlying causes of incorrect payment; review allowed variances from third party payers.

• Be expected to maintain a high-level of accuracy to meet productivity and quality requirements.

• Identify trends and/or work processes for potential process improvements.

• Review and analyze report data to provide status updates to leadership.

• Communicate with providers payers patients internal departments co-workers and Coordinators to resolve issues.

• Work with court system to provide time sensitive documents and ensure that deadline dates are met and that UI Health Care is in compliance.

• Maintain extensive working knowledge and expertise based around payer regulations/policies financial classifications and financial assistance programs.

• Build and maintain solid working relationships with clinical staff referral sources insurance companies medical providers and public.

Classification Title: Revenue Cycle Representative (Urgent Admissions)

Department: Patient Financial Services

Pay Grade: 2B

Percent of Time: 100% FTE

Hours: Sunday through Saturday 3-week rotation either work 4-10 hour shiftsor5-8 hour shifts

This position will include an additional 5% to base salary for high intensity role.

Location: UI Health Care 200 Hawkins Drive Iowa City: 4015 4BT

This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.